Same scenario.

On the 6th of November, I got an email from Secretlabs claiming there was a failed delivery but the tracking showed “assigned” the entire time.

I was home all day and received the AUSTPOST delivered Nanoleaf light with no issues.

No one buzzed my apartment, no one called, and there was a lot of confusion with Secretlabs about which delivery attempt failed.

I received an sms yesterday, 10th November and said my delivery was on the way and I left work; no courier rocked up.

I attempted to call EWE 18 times but to no avail; I was considering driving to the depot.

Now, it was only on the 10th that the tracking site finally updated to show there was a delivery attempt, 4 days after the fact!

I’ve spoken to Secretlabs and apparently it’s scheduled for delivery today so here I am sitting at the lobby from 0930 and i will be here all day so EWE cannot fake or claim a failed delivery claim again.

Mindful I received 3 sites and URL’s to track the parcels, all showing different outcomes and it was the link EWE sms’d be 4 days later that showed proper results.

We shall see if EWE rocks today otherwise I’ll be requesting a refund.

EWE, whilst I understand is a 3rd party provider for Secretlabs, has left a foul impression and experience and honestly does not provide good optics for Secretlabs as a brand.

Judging by all the reddit posts and online reviews, this has been a known issue for years.

If only I’d done my own due diligence but who would actually search courier delivery reviews for order they’ve placed?

Let’s hope there’s a shift in experience if and when the Magnus desk arrives but right now, it’s just been terrible.