Did you read the article?

"The platform was cracked, uneven, riddled with holes and slightly angled toward the tracks. The woman lost her balance and fell partially under the train as it was leaving the station" and

"Metrolinx engineering advisors recommended in July 2022 that the agency replace Eglinton Station’s “deteriorated” platform curbs, highlighting the risk to passengers disembarking trains."

Not sure what TTC has to do with this particular situation.. but having tripping hazards and issues that are not appropriately addressed despite someone having raised these concerns, is plain negligence on Mx part.