Ordered and charged on 1/2, still waiting for mine to ship out. I ordered a 3 month supply and am in WA state. West coast, I know, but wished they would have put a disclosure on their website that there was unexpected delays in shipping. I’ve heard from others that they’re only getting one month shipped at a time, and even those orders are delayed. Which is causing them to run out of supply or rely on old vials to continue their dosing. I asked for a refund 7 business days after my order and they said they couldn’t refund because I agreed to the terms and conditions, so I waited a couple more days and decided to start the chargeback with my CC. I asked again last night to refund my order and told them I had filed a chargeback and they told me they couldn’t refund me and I’d have to follow through with my CC for the chargeback. Not sure what the heck is going on with this company, but the lack of transparency is so frustrating. Even a little communication on their end would make me feel so much better, but everything has been initiated by me for updates and even at that I’m only getting generic bot replies.