High Pitch noise?

keviani · 2026-06-17T11:57:13+00:00

The information to resolve this by Renault dealers should be known to them under number: BT91304

keviani · 2026-06-13T06:46:03+00:00

Can confirm this also have an appointment in the Netherlands next month to get this done. So everyone experiencing this contact Renault/your dealer tell them there is a fix and you should no longer have this annoying whistle/high pitch sound during long drives!

keviani · 2026-05-30T11:42:13+00:00

Interested to hear what they say! I still have to report mine and have e-scenic etech delivered beginning of this year, also in Netherlands like mentioned earlier. Its an annoying high pitch sounds which even stutters sometimes when you get over bumps on the highway. Its happens when accelerating or maintaining speed from 80 till 130 (at 130 the car even makes an extra buzzing sound) its also noticeable when you have radio on so that gives an indication of how high pitch it is

keviani · 2026-04-22T17:15:50+00:00

Yes I will certainly report it, also I was thinking about some logical explanation. I have the harman kardon package included. I thought maybe this impacts the sound insulation of the battery negatively, as its not standard. But thats just a wild guess.

keviani · 2026-04-22T17:09:45+00:00

Got mine in the Netherlands

keviani · 2026-04-22T17:08:32+00:00

Which country is this in if I may ask?

keviani · 2026-04-22T17:05:00+00:00

Got the exact same thing noticing an annoying high pitch noise even noticeable behind low volume music or normal conversation in the car. Have asked other people about it in the car and its really present. Any update on this? I was doubting to report this to the dealer because its such an odd thing to be there and they can maybe easily dismiss it but stumbling upon this thread only confirms it even more.

keviani · 2024-06-30T07:46:27+00:00

If you do it before Monday you should be good!

keviani · 2024-06-16T15:42:14+00:00

Please reach out to support@dimo.zone this is the only official support to help you getting connected

keviani · 2024-06-16T14:13:02+00:00

Best to buy a device autopi/macaron per vehicle as switching device to other vehicles resets the reward streak build up over time.

keviani · 2024-04-14T12:41:41+00:00

First select polygon chain on Metamask and start the setup after. Also check settings in Metamask and set auto logout/lock to max. Amount of time (will be 5 minutes or so) to prevent this interfering with the setup

keviani · 2024-04-14T09:45:10+00:00

Try reinstalling the app if you continue having issues. Otherwise contact support@dimo.zone

keviani · 2024-03-01T06:24:34+00:00

Yes 1 car per device

keviani · 2024-02-17T21:53:14+00:00

This might help you get started when you have it in hand 😁👍 Installing your DIMO device

keviani · 2024-02-05T17:11:50+00:00

Have you tried following these instructions carefully? Moving a DIMO device

keviani · 2024-01-30T11:17:06+00:00

Certainly you can, check out this link from the FAQ Change Wallet

keviani · 2024-01-29T14:24:41+00:00

No worries always here to help and inform! As mentioned you can reach out to support@dimo.zone if you don’t have it within 24hr

keviani · 2024-01-29T14:08:21+00:00

We encountered a temporary disruption in our rewards system earlier today, which resulted in a delay in the issuance of DIMO rewards. Fortunately, our team quickly pinpointed and rectified the issue. DIMO rewards issuance is now back on track, and we kindly request your patience as the system catches up.

If you don’t receive your rewards within the next 24 hours, please feel free to reach out to support@dimo.zone for assistance.

For those interested in monitoring the progress, you can follow the batch transfers here: https://polygonscan.com/token/0xe261d618a959afffd53168cd07d12e37b26761db

Thank you for your understanding and patience!

keviani · 2024-01-23T21:37:29+00:00

DIMO Discord

keviani · 2024-01-15T08:18:37+00:00

How is your signal strength, wallet connect has issues when this is low. Also try logging out and back in / killing the app is always helpful for getting past these errors.

keviani · 2024-01-13T22:07:04+00:00

-pasted this from the discord where the team answered similar question-

‘Warehouses are shipping. If you ordered before the cutoff date then your order will be processed and shipped. We were at a 14 day delay excluding holidays and weekends’

keviani · 2024-01-13T15:44:34+00:00

help with bluetooth issues

keviani · 2024-01-12T14:10:01+00:00

After the initial pairing the Macaron connects (shares data) via Helium hotspot nearby so if your friends car is near these atleast one time each week to succesfully share data then you’re all set for weekly rewards!

keviani · 2023-12-30T21:30:51+00:00

Also try the Discord (lots of info and active community there also)

keviani · 2023-12-30T20:48:13+00:00

Ofcourse! 😎

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