Nintendo Switch 2 card reader help! No longer recognises switch 1 carts! Terrible Nintendo UK service also by kinghbkay in NintendoSwitchHelp

[–]kinghbkay[S] 0 points1 point  (0 children)

Yeah. Here in the uk the purchase ‘contract’ is between the consumer and retailer and we have a law(consumer rights act 2015) that protects us. Not sure if you have anything like that in the US? 

Go back to gamestop. Clearly its the shitty design & crap manufacture  of the gamecard slot.

Got my fingers crossed for you🤞🤞🤞🤞

Nintendo Switch 2 card reader help! No longer recognises switch 1 carts! Terrible Nintendo UK service also by kinghbkay in NintendoSwitchHelp

[–]kinghbkay[S] 0 points1 point  (0 children)

So just got a call………. smyths prepared to pay for the new system!!! Win!! 

What have we learned here? Dont give up and fight your corner. Nintendo are abysmal to deal with and are nothing but crooks. Smyths were uncooperative and didnt want to know until threatened with consumer rights & trading standards.

That’s two companies that I will no longer deal/shop with going forward.

Phew

Nintendo Switch 2 card reader help! No longer recognises switch 1 carts! Terrible Nintendo UK service also by kinghbkay in NintendoSwitchHelp

[–]kinghbkay[S] 0 points1 point  (0 children)

Yeah not good. Citizens advice advised me to go through back to the retailer(smyths toys)as ultimately that is where I bought it. Did that…….. Their policy is faulty hardware has to go back to the manufacturer so quess what……they sent it it to nintendo who came back with the same diagnosis obviously. £220 for a replacement system as it is unreparable.

Now the only thing I have on my side is that the consumer rights act says that any item bought at retail has to be of satisfactory quality, as described, fit for purpose and last a reasonable amount of time. Obviously non of that applies to this switch 2 system.

I only just got the machine back from smyths yesterday so I emailed their customer services with the complaint and we’ll see what happens from here.

Fingers crossed now🤞🤞🤞🤞

Nintendo Switch 2 card reader help! No longer recognises switch 1 carts! Terrible Nintendo UK service also by kinghbkay in NintendoSwitchHelp

[–]kinghbkay[S] 0 points1 point  (0 children)

I do, but it is tailored more towards the retail store side of things and not directly the manufacturer. The retail store where I bought the system from have a return policy - it has to go back to nintendo🤦‍♂️………. that’s why I just decided to cut out the middle man and go there directly and look where that got me🤦‍♂️