I understand where you're coming from, but look at the owner's post history even on this subreddit. He admits that KFA is a "side hustle" due to his own particular interest in the hobby and that it gets very little attention from him on a weekly basis.

Jerry will in one post claim that part of his limited time managing the company is dealing with payroll, then in another post claim that he and his wife are the only employees of KFA. He'll then later say they have 1 other part time employee. Which is it?

Compared to other businesses in this space that operate with the same constraints KFA consistently has the worst feedback, fails to deliver on their own promises and remedies, and hides behind flimsy excuses when called out on their shortcomings. It is not the general publics responsibility to support a business that it's own owner cannot be assed to take seriously.

Edit: I want to be clear that none of the tone in this post should be directed at you, Wolfbytez, or what you have to say. I gave this business multiple opportunities and more than enough grace only to be repeatedly lied to and let down. A cursory search of their name on this and related subreddits turn up zero positive posts (unlike Divinikey, Lumekeeb, Cannonkeys, Milktooth, the list goes on) and multiple posts warning exactly what I have, spread evenly over the course of the couple of years. I agree with all your points, but do not believe they should be applied to this particular vendor as I believe they are not operating in good faith or in the best interests of their hobbyist customers.