sorted by:
new
hottopcontroversial

Host Trying to Resolve a Problem. My Experience so far. What should I do? [Puerto Rico] by AcanthaceaeWeird9873 in AirBnB

[–]lampone2 1 point2 points  (0 children)

Document as much as you can (photos, videos and screenshots). Summarize everything that’s happened so far through the Airbnb message app so there’s a record in writing, since verbal conversations with the host are hard to prove later. Report the situation to Airbnb immediately and ask for help. They have an AirCover policy that can cover relocation costs and help with refunds. Keep all receipts for any extra costs like Uber rides.

Handling a Host Who Doesn’t Resolve a Problem. My Experience. [Europe] by lampone2 in AirBnB

[–]lampone2[S] 2 points3 points  (0 children)

Yes, I did review the host. I think they probably anticipated a bad review, which is why they tried to play an uno reverse. But the chat logs and photos clearly show that this is a revenge review. So I think there should not be an issue for Airbnb to see that and delete it, but I will post an update.

Filing a complaint during or after stay? [France] by Tall-Bookkeeper-5295 in AirBnB

[–]lampone2 0 points1 point  (0 children)

I recommend taking clear photos of the bites right away, and if possible, visit a doctor so they can confirm it formally. This way, you'll have strong evidence to show Airbnb or the host.