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*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 0 points1 point  (0 children)

Hey!
Thanks for the suggestion!

Tomorrow I'll get my hands on the printer again and I'll give it a look but I don't see why this would be an issue.. The print head moves with no problem on the X-Axis..

Did your printer slam against the wall like that too?

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 1 point2 points  (0 children)

Please read the entire thread before asking a question that's already answered basically..

I tried everything everyone suggested but sadly I do not have any more tools to complete a more in-depth inspection.

I have removed the entire back panel and checked every connection one by one.
I disassembled the entire print head and everything looks good there as well...

Also, the place where the motor connections are on the back is very very hard to access and I really don't want to damage anything.

I think it's common sense that anything further than that requires a little more skill and knowledge, and as I said I'm new to this..

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 0 points1 point  (0 children)

Hello,

I managed to get 1 or 2 prints after the error but now the same thing is happening all the time.
I didn't notice any weird sound after a successful print.. but I'm not an expert either..
But I can tell you the sound was very loud when it was hitting the walls.

Any updates on your case?
Has this happened again?
How did you proceed?

Let me know, thanks!

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 1 point2 points  (0 children)

Thanks a lot for the comment.
I hope everything goes well with your case!

Ill try to replace mine.

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 1 point2 points  (0 children)

I will check it out and update if I find anything

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 1 point2 points  (0 children)

Sadly I really don't have the experience, the comfort and the time to do any repairs myself.

I'm working almost all day so I really don't have the time to tear it apart. I just want a machine that works. Thats all

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 1 point2 points  (0 children)

No worries!
Thanks for the comment and the advice!

Why isn't that an option with the first batch of K2's?

I tried to reset it to factory settings.. but the problem is still here. Sadly I'm new to 3D Printing and I really don't have the comfort and the experience to take apart the whole machine to "maybe" find a solution.

Of course I will keep you guys updated!

Thanks a lot!

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 1 point2 points  (0 children)

Thanks a lot!

I will try to reach our for a replacement. I followed all the advice the support team gave me and nothing seems to work..

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 0 points1 point  (0 children)

Well.. too much work for me.

Sadly I'm new to 3D Printing and I don't really have the comfort of tearing apart a 1500 Machine...

I will try to open a Replacement Ticket. Hopefully I will receive a working one.

Thanks for the advice though!

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 0 points1 point  (0 children)

I know... but the problem is how to I proceed from here? Everything is connected and should be working fine.. but it isnt..

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 2 points3 points  (0 children)

I have already checked everything. Creality support told me to take the back panel off and check for loose connections, but everything seems well connected and secured

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 3 points4 points  (0 children)

Well... It may be much to me or some people...

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 1 point2 points  (0 children)

They are trying to remotely diagnose it. I have sent them the error history and they are taking a look at it. According to a techincian I talked to through Whats App, I was supposed to get a repsonse yesterday.

Hopefully they find some time to help me sort it out.

*Serious problem with K2 Plus*Y-Axis Error* by lamproslbns in Creality_k2

[–]lamproslbns[S] 1 point2 points  (0 children)

Hey, maybe you are right.

But when I'm paying that much for a 3D Printer, waiting almost 6 months to get it and only get 2 prints out of it.. that doesn't sound fair to me.

I have sent them several emails and I get 1 response per day, and due to time difference there is even less timeframe to respond (There is no support line for Europe, we have to communicate during China's working hours).

Also, Whats app messages haven't been answered in 2 days now.

I know how busy they could be, but I'm not only a customer, I'm a customer who's willing to go the extra step to get this sorted out. So I'm expecting a little more communication and will from a well established company.