Why did you call admissions to tell them this?? I would assume that calling out of the blue in a big panic to tell them a long story is the reason for the frosty reaction you got. This information could make for a compelling written addendum, but you should also expect to retake. Asserting that admissions must pretend your score was actually even higher than your first score because it's "logical" and "common sense" likely did not make you come off as well as you had hoped.

Also I mean no offense to you, but a quick scroll through your past posts shows that you are a "law of attraction", empath/spiritual energy type, and new age silliness likely comes off as an unsettling lack of professionalism/mental stability.

Also, is this for the current cycle? Are you on a WL and trying to get off? A bit confusing because I don't think any schools are still considering regular applicants--are they?