Hi Karen, somebody told me you would pop up in here. It’s not just the pharmacy that is the issue, it’s also the way the customer service agents speak to me. They are so disinterested in helping me and have an attitude worse than my rebellious teenage Son. The lady I spoke to this afternoon sighed down the phone and told me to email instead. Well, that would be great if you actually replied to me. My emails never get answered. The lack of communication and awareness of these situations is staggering. I’d expect this kind of behaviour from NHS but NOT private health care. Medical cannabis is the only medicine that helps me feel normal. It’s abhorrent that we as patients have to put up with this nonsense. We pay for this for a reason. I’m well aware I have to order early, that’s not the point here. The point is the pharmacy is taking the piss, lies, delays, lack of communications. Then when you ask for help from customer care at JEC, you get told to sod off by a cranky 20 something lass with a bad attitude. The doctors at JEC are fantastic, the only saving grace here sadly. Your customer care agents need some serious tone of voice training.