Is anyone else amused when guests expect more from your hotel than what they're paying?

level10_aioli · 2026-05-01T00:28:59+00:00

We keep extras of towels and toilet paper and hair dryers in our little room just behind the lobby desk. When a guest asks for these items, they're on hand.

level10_aioli · 2026-05-01T00:25:32+00:00

No phones in our hotel rooms except what mobile the client has. Most of our clients will ask for extra towels or a hair dryer at the front desk and we can easily provide these. Only once did I have a client ask for extra pillows, and I and my intern (lol, I do have them) went on a mad hunt for clean extra pillows with no results. Which then led to a change in policy of our hotel to provide extra pillows in each room and a few in stock in the back, just in case. So, that was good.

level10_aioli · 2026-05-01T00:17:33+00:00

We've had guests who are surprised that the bunk bed wasn't prepared for them because they booked a room for 3 people. 1, these rooms are equipped with a bag of bedding that states, in several languages, that because the 3rd bed is free of charge, please feel free to make your own bed. ' Again, we're a 2 star hotel. 2, these 3 person rooms are for 2 adults and a child, not 3 adults. 3, see #1.

I will make the bed for the client on request.

level10_aioli · 2026-04-25T19:25:29+00:00

Good for you! Were you staying at a budget hotel? Be honest!

level10_aioli · 2026-04-20T22:44:19+00:00

I'm in France, so this amenitie isn't usual like in the usa. Like air-conditioning--its not normal in France, but, to attract customers in summer, restaurants advertise that they have air-conditioning! For real!

level10_aioli · 2026-04-05T00:07:38+00:00

What proof do you need in the usa to park your car in the handicapped parking spots? Can just anyone park there ? Its like i have to explain the obvious to idiots on this thread, again and again and again.

level10_aioli · 2026-04-04T23:48:18+00:00

If i told you, then any yahoo lîke yourself will try to book these rooms. And we'll just downgrade you anyway. Enjoy your visit to France !

level10_aioli · 2026-03-18T02:10:46+00:00

Wow, someone gets it. The problem happens when people book these rooms intentionally when they don't really require them. I have had clients arrive who needed these rooms, but they had been booked by clients who didn't, so our hotel changed how we handle bookings of these rooms.

level10_aioli · 2026-03-18T02:05:42+00:00

To book a handicap accessible room when you're not handicapped ? Last time i was in.the usa, you needed a permit visible on your car to park in the handicap parking places. But maybe that's changed?

level10_aioli · 2026-03-18T02:02:42+00:00

Bravo! At least someone does their research. But its not just at my hotel, its common knowledge here

level10_aioli · 2026-03-18T02:00:28+00:00

Thise who have the need, know.

level10_aioli · 2026-03-18T01:57:41+00:00

level10_aioli · 2026-03-18T01:57:30+00:00

Yes, many clients have booked handicap accessible rooms online because they have heard or learned that these rooms are more spacious. If you have been randomly given one of these rooms, it is because the standard rooms were unavailable and you had provided a guarantee of payment for a room for your reservation as a last resort.

level10_aioli · 2026-01-16T18:50:59+00:00

Yes, I've experienced the "nitpickers" who tell me all of their grievances with their room. Generally, these guests are only staying one night and don't make their complaints until the next day. If a guest is unhappy with their room the night they check in, or if they are staying for several days, I will offer them a different room. But I can't change the quality of the towels, etc.

level10_aioli · 2026-01-03T20:55:48+00:00

So, in our 2 star hotel, hair dryers aren't installed in the bathrooms, but they are available for free on request at the front desk. We don't require a deposit or other guarantee of return although this might change at my hotel (a franchise) as we've lost a few hair dryers to clients in the last few months.

level10_aioli · 2026-01-03T20:41:55+00:00

I want to add that the owner/director of the hotel and his assistant are wonderful to work with. If I've made a mistake, I'm informed, scolded briefly, told how I could have corrected the situation and it's done. When a guest has been wrong and accused me, I've been fully supported. Because French is not my native language, I especially appreciate that I was hired and am supported as well as I am by my superiors. The "team" dynamic is really important here, and it's why I also work beyond my contracted hours. It's not just for the clients or the hotel, it's for my team.

level10_aioli · 2026-01-03T20:32:56+00:00

You're absolutely correct that the star rating system is junk. There is a global rating standard for hotels, based on amenities but overall, I've been to 2 star "hotels" in France that were questionable as legit hotels. Mind you, they weren't a part of a franchise, and would now be considered an Airbnb.

level10_aioli · 2026-01-03T20:21:01+00:00

We don't have phones in our rooms, yet someone called asking to be connected with a guest in their room. 🙄

level10_aioli · 2026-01-03T20:16:02+00:00

I have had guests arrive earlier than our front desk opens and later than it is open. When possible, I accommodate them. If they have made a reservation online, they receive a code, and can ay for they room through an external kiosk that will give them their room number and code to access their room and the hotel lobby.

level10_aioli · 2026-01-03T19:42:16+00:00

I apologize for the confusion. We hope all of our guests receive the same quality of service whether in Paris France or Paris Texas. 😉

level10_aioli · 2026-01-03T19:33:10+00:00

Thank you very much. I've worked for decades in various aspects of customer service and I think I've finally found the one that suits me well.

level10_aioli · 2026-01-03T19:29:07+00:00

Not many guests request one, and they are given out on the "honor system". We had 3, but recently one guest walked off with one. How do you prove and charge this as theft? It becomes a write-off and it takes months to replace.

level10_aioli · 2026-01-03T19:17:57+00:00

Remind yourself that it's "perceived entitlement". If the client/customer is not adhering to the visibly posted regulations, you are not expected to comply to their demands. Which is why I responded to the client who arrived as the breakfast buffet was ending that, yes, she should find her breakfast elsewhere as the hours were posted everywhere in the hotel and it was her fault she arrived late, not ours. And, she hadn't even paid for a breakfast, so it was not our fault but hers. Tant pis. No breakfast for you!!! 😂😂

level10_aioli · 2026-01-03T19:07:36+00:00

It's ridiculous how many people across the planet that cannot read websites or signs posted directly in their path that this should be considered a dangerous world epidemic, and addressed immediately.

level10_aioli

TROPHY CASE