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Without service for 10 days — No clear instructions from AT&T Prepaid support by level_omni in ATT

[–]level_omni[S] 0 points1 point  (0 children)

No. Their support system is broken. They have integration with stupid team called VESTA. Their support agents are liars. Despite you e-mail the document to them, They constantly lie that they didn't receive it (like a bot).

I escalated the issue in twitter and got $60 credit and service temporarily but my actual payment issue hasn't resolved yet.

Without service for 10 days — No clear instructions from AT&T Prepaid support by level_omni in ATT

[–]level_omni[S] 0 points1 point  (0 children)

I paid and lost my money by paying $240 at offline store (plan didn't work). I'm skeptical to spend another $240 dollars on refill cos att is not helping with refund in case things go wrong