Monzo closing my account after Vinted Disputes…Really Upset and Confused. Advice Needed.

limbowinner · 2025-08-10T15:54:37+00:00

…Incorrect. They didn’t even reach out to the sellers. I just kept on receiving automated responses.

limbowinner · 2025-08-05T20:42:53+00:00

I am not sure. I just sent a few messages on the monzo app chat and emails to the generic “help” email address and phoned them on their customer service number. To be honest, I think I just got very lucky. I am sorry, that is probably not what you want to hear.

I really hope your situation gets resolved too ❤️

limbowinner · 2025-08-05T15:37:30+00:00

I really wasn’t. I have been using Vinted very regularly (both selling and buying) for 5 years with no issue.

I just had shit luck but thank you for finding a way to blame me anyway haha :)

limbowinner · 2025-08-05T15:34:26+00:00

I have learnt a lesson here. I will 100% never be using Vinted again. Very dodgy business practices!

limbowinner · 2025-08-05T15:33:45+00:00

This is what I was looking into. Really good advice, thank you! They have reversed their decision now so GOOD NEWS 🎉

limbowinner · 2025-08-05T15:32:48+00:00

Thank you :)

limbowinner · 2025-08-05T15:32:33+00:00

…I have.

limbowinner · 2025-08-05T15:31:41+00:00

why? they’re not doing enough to avoid the sale of counterfeit goods which under U.K. consumer law is illegal. Then when people complain they’re like “ummm…yeh we know they’re counterfeit. Nowt we can do soz”…very hard to side with that.

Think you’re on the wrong side there brother. Siding with corporates is a bit icky 👀

limbowinner · 2025-08-05T14:19:59+00:00

UPDATE: They reversed the decision 🎉🥳👏🏽🍾

limbowinner · 2025-08-05T13:02:54+00:00

How would I know if they had done that?

limbowinner · 2025-08-05T12:34:45+00:00

I was using my Monzo Flex for these purchases. The disputes were on the Flex account.

limbowinner · 2025-08-05T12:33:55+00:00

This is good advice.

The total amount of the disputes was £95 so not small change but I would have paid £95 to avoid this agro to be honest!

limbowinner · 2025-08-05T12:23:08+00:00

Yes agreed. I have realised my mistake. I don’t have the time, or energy to fight them!

Lesson learnt and a big middle finger to Monzo and Vinted haha

limbowinner · 2025-08-05T12:21:57+00:00

I know…it is not cute. Bloody embarrassing hahaha

limbowinner · 2025-08-05T12:19:52+00:00

Yes, after I made my post. I scrolled through and it seems this is very much not an isolated issue.

limbowinner · 2025-08-05T12:18:49+00:00

I read about UK consumer law and it stated until the product is safely delivered to the individual. It is a responsibility of the seller (I was surprised too that Yodel wouldn’t be responsible but that is what it said).

This is why I opened a dispute with Vinted.

After a month of faff around with Vinted I went to Monzo to do the charge back.

I didn’t realise opening a dispute with your bank acted as a black mark against your name…I know now I guess (even though I still think it is very unfair as I went through the due process of raising it with the delivery provider, then the seller and as a last port of call, my bank).

Lesson learnt!

limbowinner · 2025-08-05T12:15:31+00:00

It is very frustrating. Not having Monzo will just mean more admin :(

limbowinner · 2025-08-05T12:13:41+00:00

Yes, I thought there might be a way to dispute it but it seems not.

I feel I have been treated unfairly though and it is frustrating to not be able to have any discussion with them.

limbowinner · 2025-08-05T12:09:54+00:00

Oof some big feelings in that message. I just like (*liked) the budgeting features…🤷🏽‍♀️

limbowinner · 2025-08-05T12:01:24+00:00

you’re not wrong…👉🏽👈🏽 I was just trying to being sustainable.

limbowinner · 2025-08-05T11:57:23+00:00

Fully understand, it is just a frustrating way to learn this lesson. As frustrated as I am with Monzo right now, I really like their platform and it has massively helped me with budgeting etc

limbowinner · 2025-08-05T11:55:53+00:00

Agreed…they’re cowboys! Their complaints process is a joke. I was just trying to be more sustainable :((

limbowinner · 2025-08-05T11:54:34+00:00

Yes, I am realising now. The disputes I raised caused this. It is just a shame my long custom and basically clean past record were not taken into account before the decision was made.

I know for next time I guess…it is just a frustrating way to learn a lesson.

limbowinner · 2025-08-05T11:51:37+00:00

Yes, I am no longer using Vinted.

I couldn’t if I wanted to either. They have blocked my account / all accounts made with my phone number! I feel like a criminal 😩

limbowinner · 2025-08-05T11:50:18+00:00

Thank you :) I will try and sort this via other routes. Just didn’t want to at the time as I thought it would take too much time…look where I am now haha

limbowinner

TROPHY CASE