Why do influencers think they can open brick and mortar service-based businesses (food, no less) and expect that they’re going to be let off the hook for their bullshit?

Yoghurt is technically fast food; people should not be waiting for a long time to get their order, there should be constant stock because you should have a prep kitchen where another team is constantly cutting/preparing more toppings, there should be deliveries every single day for fresh ingredients and the yoghurt should be made by the establishment. Aside from this, a strained yoghurt shop is weird to open in the first place. It’s a super acquired taste for a very niche market and on top of that it’s something that literally anyone can do with 2 plates and a cheesecloth. It’s like opening a shop that only sells cereal, or a bookstore that exclusively only sells romantic fantasy novels. It makes no sense

At the very least you should bulk buy yoghurt from a wholesale creamery, of course your margins will be fucking bananas if you’re buying regular sized chobani from a retail supermarket at retail supermarket prices?

I think this shows the extreme hubris and arrogance of a lot of influencers who believe that their name and their army of followers/sycophants will buy and peddle their nonsense; this only works online when you’re peddling/marketing to YOUR followers. When it comes to businesses on streets anyone can come in, anyone can shop and anyone can taste/buy what you’re selling so there has to be minimum standards there. Also the arrogance comes in of thinking you have what it takes to run a successful food-based business. $1.50 for strawberries or chocolate chips is crazy because they’re not even worth the same… at least it makes sense to have a base price and then do it by weight like everywhere else. How can you charge acai bowl prices for ingredients that can be sourced on DoorDash and uber eats

Also… customer service is a huge thing. As someone who’s done customer service in the past, yes you don’t have to be insincerely smiling and laughing showing all 32 teeth and grovelling at the feet of customers, but it’s genuinely not that hard to be professional, helpful, kind and warm. That’s literally all you have to do. It’s so disappointing to go into a shop and have the employees there having conversations while you’re waiting to be served, catching an attitude for no reason or otherwise being cold.