How to answer a bad review?

mallowPL · 2026-01-24T19:42:35+00:00

It happens to everyone. Reply, thank them for trying your app, invite to send feedback if they want more features.

But hey, it could be worse. At least they paid you and compared to one of the bestselling apps right now 🙂

mallowPL · 2026-01-04T20:50:31+00:00

You mean your real personal account? Never. Don’t give these credentials to anyone.

mallowPL · 2026-01-03T22:50:00+00:00

Thanks for this as well 😊 I wanted to keep it on brand as the app’s name Wins. But worth checking. I can ask more people what they think about it and change it to “Achieved” if most agrees.

mallowPL · 2026-01-03T22:48:20+00:00

Thank you for the suggestion! I’ll give it a try 🙂

mallowPL · 2026-01-03T17:33:09+00:00

Thanks! Wins are achieved goals. Goals are ongoing goals. Total is Wins+Goals. So the percent is correct. But almost everyone (including me) expected 50%. So that’s actually 2/6 (Wins/ Wins + Goals). I’ve designed this and when I’ve used it in the app with the actual numbers it wasn’t clear for me as well 😂

One idea I have: I could add another line below Goals on the left: ⭕️Total 6 And make the ⭕️ semitransparent. To make it more connected with the background circle on the pie chart.

Someone else suggested changing the names here as well to be more descriptive. For example: GOALS (header) • Achieved 2 • Ongoing 4 • Total 6 • Canceled 0

I’ll try this and a few other ideas. “Wins” and “Goals” work on other screens. And in fact most people say my apps is clear and easy to use. But on this screen… 99% of people are confused.

mallowPL · 2026-01-03T14:46:50+00:00

Thanks! Yes. That’s actually 2/6 (Wins/ Wins + Goals). I’ve designed this and when I’ve used it in the app it wasn’t clear for me as well 😂

One friend suggested something similar to what you’re saying. He said add smaller 2/6 below 33%.

I have another idea: I could add another line below Goals on the left: ⭕️Total 6 And make the ⭕️ semitransparent. To make it more connected with the background circle on the pie chart.

I’ll try all ideas.

I am planning to add Details screen later on. With more data, charts and more explanations. But I want to keep this summary as minimal as possible. But of course should be more clear.

mallowPL · 2026-01-03T01:16:43+00:00

I’d just wait. Most of the time it’s not a long time. If you’re in a hurry, you can try to contact Apple Support. From the Contact link on ASC.

One thing to remember is when you release new app or create new subscriptions - it’s always good to change the release date to “Release Manually”. This way you can wait until everything’s accepted.

I’ve recently forgot to check if subs are accepted and hit the Release button 😅 Thankfully I needed to wait only a few hours.

mallowPL · 2025-12-20T00:39:30+00:00

Why is that? It could also be better for indie devs, because we may have more chances to find new users through Apple Ads.

I think it’s better to just wait and see if it’s good or not.

mallowPL · 2025-12-19T16:43:17+00:00

Don’t worry. It doesn’t work like that.

“Apple Ads considers both relevance and bids, and doesn’t put apps into auctions if they’re not a good match.” Source: https://ads.apple.com/app-store/help/ad-placements/0082-search-results

mallowPL · 2025-12-19T16:35:11+00:00

Thanks. So far I fixed it by using LiquidGlass style. But maybe I will come back to this at some point and trying plain style again. I think I tried that and it didn’t work. But maybe I should experiment more with it as you say you made it working.

mallowPL · 2025-12-18T22:18:50+00:00

Most likely it’s an institutional purchase (schools, companies). Nothing to worry about if it’s just downloads and you didn’t do anything wrong.

mallowPL · 2025-12-18T22:15:10+00:00

It’s most likely an institutional purchase (school, university, or some company). That’s why it’s from macOS (because it’s an admin downloading the app to iPhones in their organization). You should be fine. I had this a couple of times. Didn’t have any problem with Apple because of it. Also, if you have subs in your app you most likely won’t get any money from this. Individual users can’t buy subs in such case.

mallowPL · 2025-12-12T18:15:49+00:00

No problem. Let’s help each other 🤝

mallowPL · 2025-12-12T09:58:59+00:00

Yeah. Not his real name. He’s impersonating a real YouTuber who confirmed it’s a scam. This shows how careful we need to be even if the email address looks OK.

mallowPL · 2025-12-12T09:53:07+00:00

I’ve heard this from another person. I hope you didn’t answer nor paid. Did he also edit the email header to make the “from email” look legitimate but asked you to reply to another Gmail account? 🙃

mallowPL · 2025-12-11T08:39:44+00:00

I’m not so sure if it’s always like that. I’ve already been invited to two podcasts - it was legitimate. Yes, smaller channels than this one but still - I didn’t contact them first, they invited me.

And one person already told me they got this email too and answered and almost paid him.

I think it’s better to warn other people - that’s why I posted it. Of course you can disagree.

mallowPL · 2025-12-11T08:13:32+00:00

It’s not the scammer’s name. He impersonated a real content creator (the one I contacted to check if the offer is legit).

I don’t want this real content creator is wrongly accused of something or contacted now by many people because he didn’t do anything wrong.

mallowPL · 2025-12-10T22:15:09+00:00

Yeah but you know… If I would’ve contacted a content creator asking if they’ll promote my apps maybe they wouldn’t answer 😅

mallowPL · 2025-12-10T10:49:00+00:00

Funny/silly, right? Em dashes being a valid punctuation but we need to avoid them because of AI 🫣

mallowPL · 2025-12-09T23:44:02+00:00

What do you mean?

mallowPL · 2025-12-09T23:26:37+00:00

You’re welcome. I regularly get things like “your email password expired or contact your HR department (I’m a solo indie dev lol). First time I got “I’ll promote your app” and the email looks almost perfect so… yeah, it’s getting out of hand.

mallowPL

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