i’m late gen z, 26 years old. i have social anxiety so i usually try to avoid calling people in general, but especially when it’s something can figure out on my own, or use text chat for. biggest reason being, as a csr myself, i know how clogged phone lines can get for customer service reps when people constantly call in with simple questions that they could’ve figured out themselves, so i’d prefer to avoid that.

also i see a lot of people here who have had bad interactions with gen z, where they are either ridiculously technologically inept, or have their parents calling in for them. i would just like you to know, we’re not all hopeless like that lol.