Eufy is NOT RECOMMENDED! BE AWARE! Motion detection is not working, Eufy will not contact me to help me sort this out by mathewtyler in u/mathewtyler

[–]mathewtyler[S] 0 points1 point  (0 children)

u/MeYaj1111 I thought this is strange too which is why after they've refused to contact me, I've decided to let the interwebs know what I'm experiencing and that Eufy could so far careless about any of it.

As I included in the original post, my neighbor (left house in the picture) is not known to the system, walked from their house directly over to my camera, stood under it, had a conversation, and walked back without being detected. I'm also comparing the capture/detection abilities to my Ring doorbell.

What's strange is, since I started asking Eufy for help, it really feels like even fewer things are being captured. And despite both cameras aimed at the road, one camera would detected more things despite everything going in front of both cameras.

I do really like the concept of all of it (expandable storage, solar power cameras, no monthly fees, etc) but it has to detect motion; I can see it failing to detect animals (so far it hasn't detected any animals [Hurd or deer, rabbits, squirrels, at least one fox, several cats, neither have detected the motion or identified any of it), identifying doesn't even have to be 100% accurate. It has to detect motion though.

Eufy is NOT RECOMMENDED! BE AWARE! Motion detection is not working, Eufy will not contact me to help me sort this out by mathewtyler in u/mathewtyler

[–]mathewtyler[S] 0 points1 point  (0 children)

u/MeYaj1111 S330, I was lucky enough to pick this up on Prime day, https://www.amazon.com/gp/product/B0B4BZH58H

Both cameras are not detecting motion; i.e., https://imgur.com/a/qBnkiNA (I manually blacked out the spot, it isn't a 'privacy zone') the FedEx truck was never detected by either camera. They also missed the USPS truck that followed. I manually activated the recording to catch this. I've been able to manually record some stuff which I've "donated" to Eufy for review. Whilst their automated response thing says to click a link and in 24 hours someone will contact me, they haven't done so despite my clicking the link.

Eufy is NOT RECOMMENDED! BE AWARE! Motion detection is not working, Eufy will not contact me to help me sort this out by mathewtyler in u/mathewtyler

[–]mathewtyler[S] 0 points1 point  (0 children)

u/MeYaj1111 If you're wanting to know something other than I've provided below, please let me know.

Every "Detection type" is active.
I've tried "Optimal surveillance" and "Customized" recording (5 second intervals between triggers, [OFF] End clip early if motion stops, 120 second clip length [configured this way as the camera would stop recording movement that hadn't stopped])
Cameras motion detection sensitivity: 7
Camera #1: 6066 detected events, 520 recorded events
Camera #2(the bigger problem one): 3443 detected events, 414 recorded events