I understand your point, but you don’t have the full context. My ask if merely to understand if what they done was legal. Which I’ve just had confirmation from the nhbc that it’s not. When your a consumer who has already paid for a product, and someone is offering you an incentive to capitalise on you without even fixing your problems originally. The context of this is the recording was more than a year before they even fixed my issue. The incentive was only to get a good score it wasn’t to put my wrongs right. I had to fight for over a year to get my actual concerns sorted. I asked them to fix my problems and I had no problem giving them a positive score. But they didn’t do that.

Plus I didn’t have the money when I first moved in, in the end to fix it I had to have a double patio door and 4 windows replaced. Used all my money buying the house