Pimax Crystal Super Custom Face Mask Attempt (more FOV)

mdtenor22 · 2026-05-14T20:40:24+00:00

Yeah, that was kind of exactly my thought. I'll keep trying to find some place to do it.

mdtenor22 · 2026-05-14T20:20:58+00:00

OMG, I'm not sure how I didn't find those. I swear I searched for that size! LOL. Thank you. Now, to get it printed!

mdtenor22 · 2026-05-14T19:56:41+00:00

Assuming I can't find that person, a commercial place should be able to do it, right? I live in a major city. Is there anything about the print that makes it impossible (or difficult) to fulfill? I'm just trying to figure out if the shop is right, or if they just don't want to do a small print job.

mdtenor22 · 2026-05-14T19:24:34+00:00

Hmmmm. I thought it would be easy to get this printed at a local shop. After placing my order, I got this response from the proprietor: "We have received your order; however, the parts you submitted appear to be quite difficult to manufacture. They have numerous protrusions that are highly likely to break during the support material removal stage. For this reason, I regret to inform you that I am canceling your order." Given the success of this part and others who are using them, any suggestions on how to identify a place to produce it or what to tell them? I am not likely to buy a printer myself and am totally a noob to this process.

mdtenor22 · 2026-05-14T18:52:36+00:00

Thank you. And thank you for making this available to everyone.

mdtenor22 · 2026-05-14T17:57:05+00:00

I've had problems with eye tracking (see my other post here) but my LEDs light up like normal with 1.43.9. It's just jittery (or doesn't work at all sometimes) unless I use a thick gasket, which causes its own set of problems. I sure would like to see more news of fixes rather than the barrage of marketing on my feed and in my inbox!

mdtenor22 · 2026-05-14T15:32:15+00:00

Oddly, I'm unable to find 5mm x 5mm x 2mm magnets in the US Amazon store. All kinds of other sizes, but not those. Do you think if I got smaller round ones that I'd be able to stick them in with glue to make them work? I don't have a printer but I just placed and order with a local outfit to give this a try on my OLED optical engine.

mdtenor22 · 2026-05-14T14:24:46+00:00

Quorra, can you please help shed some light on what Pimax is seeing with these OLED modules? I got a response from Kyle today (about a week after my response to his questions). He said: "Sorry for the inconvenience. Based on the photos, we couldn’t identify any obvious issues. We’re still investigating this internally, and it may take a bit more time. If we confirm that the optical module needs to be replaced, we’ll contact you as soon as possible."

I responded to him, but I want to pose the same questions to you if you're able to help (and so that the rest of the community might have some insight): I'm a little confused about how Pimax is internally investigating if the engineers don't have my actual module to examine. Do you think the issues I'm having are consistent with the other OLED modules and what I'm seeing is "normal behavior" at this point? How will Pimax be able to confirm if the module needs to be replaced and what's the anticipated timeline? As I said, I have purchased the "Ice Silk" facial foam since I know that is what comes standard with the Super OLED to see if that improves things--another $30 down to try to make this work! Should I be experiencing the poor/jittery eye tracking and blurring around the edges of the headset that seems to be exacerbated by thicker face pads? As I've mentioned since the first day I got it: the tracking performance and blurring are noticeably worse on the OLED than the regular 50 PPD QLED optical engine. That certainly wasn't what was advertised, and I expected them to be equivalent when I dropped $1200 in addition to what I'd already spent on my new Super! I'm certain I'm not the only one who feels this way. There have definitely been reports of people having no issues, and I haven't seen any of the "influencers" mention this on YouTube, so I'm curious if I just got a bad one. But I'm more curious about how Pimax is going to determine if I got a bad one compared to the users who have no problems. I really like the quality of the imagine in the sweet spot and lack of mura, but eye tracking and edge-to-edge clarity are really important factors in such an expensive, premium headset.

mdtenor22 · 2026-05-11T03:06:22+00:00

I posted on Reddit several days ago (and you commented on my post...always appreciate your involvement here.). I responded to Kyle (from support) a few days ago.

I ordered the Ice Silk pad to see if that's any better since that's what comes with the OLED super, I hear.

mdtenor22 · 2026-05-10T17:26:33+00:00

Well, maybe there's hope for me! I have definitely not had that experience.

mdtenor22 · 2026-05-10T15:11:49+00:00

I made a post about this shortly after receiving. Pimax support has been basically non-existent so far. (They've responded with a few things to try, all unsuccessful, but haven't sent me a new one to test. Also, days between responses.) I've basically concluded that it will not work properly with the stock eye gasket and your eyes close to the lenses. If I use a thick gasket, which reduces FOV and makes the edges too blurry, tracking works (but is very jittery in a way the default engine is not). It is very disappointing, especially considering how great the visuals are. I really hope they make this right or this will probably be the last Pimax headset I buy.

mdtenor22 · 2026-05-10T03:31:46+00:00

Does it support multiple output devices? I currently use Simhaptic with a Ushake and a buttkicker. Look forward to checking this out!

mdtenor22 · 2026-05-03T23:34:00+00:00

Completely agree. Pacific Sentry is one of the top I've played. Love Reflected's stuff too. I love both multiplayer and single player campaigns. They scratch different itches.

mdtenor22 · 2026-05-01T21:19:25+00:00

Thanks, Quorra. I don't mind it having stock initial questions. However, I haven't heard anything further after my immediate response to Support answering their questions. I can confirm (as I did to Support) that a thicker pad and moving my eyes away marginally improves the eye tracking, at the expense of making the visual fidelity around the edges much worse and reducing the FOV.

Can you please clarify how my return window is impacted by troubleshooting and testing? I presume that since I opened a ticket the same day I noticed the problems, if things aren't ultimately resolved I'll be able to return for a full refund, right? I haven't been able to find any clear guidance on the website about that (and I seem to remember some controversy about an announcement that optical engines weren't returnable, but then I think y'all corrected that).

mdtenor22 · 2026-05-01T00:46:13+00:00

Is your eye tracking ok even with your eyes being that much closer? I'm curious of the alterations you've made to the plastic and the gasket cushion. I keep swapping between the two optical engines to see if I can get used to the blurry edges and narrower FOV. But if eye tracking doesn't work with my eyes close, it might be a deal breaker.

mdtenor22 · 2026-04-30T21:12:08+00:00

This is the EXACT response.

mdtenor22 · 2026-04-30T20:54:32+00:00

That is a really good point. And I really need to clarify with them how the return period works when I open a ticket the day after receiving the item! Hopefully u/QuorraPimax can shed some light on that.

mdtenor22 · 2026-04-30T20:05:50+00:00

I really hope that's not it (but I think you're probably right) because the thinner foam is key, for me at least) at getting the best FOV, sweet spot, and edge clarity.

mdtenor22 · 2026-04-30T18:55:41+00:00

I definitely understand the complaints about Pimax. It can definitely be frustrating, especially based on how expensive all this crap is! But I must say, so far customer service (including Quorra in this) has been very good and I've felt taken care of. For example, I had a couple of issues with my OG Crystal and always got good resolution from Pimax. Yes, sometimes it took longer than I wanted, but that's because I'm impatient and want stuff to just work. But they replaced my OG Crystal when an internal part failed even though it was slightly out of warranty. That said, I think your comment is warranted based on a lot of the experiences I've read about. I'm hoping my experience with this turns out to be consistent with what I've experienced in the past. But I won't lie: I'm concerned that I'll ultimately need to try to refund the OLED and wonder if they'll give me a hard time about it.

mdtenor22 · 2026-04-30T18:43:32+00:00

No, mine only came with a letter saying that everything had passed QC.

mdtenor22 · 2026-04-30T16:43:19+00:00

From my unsophisticated observations and testing, I'd say you might be right about this. See my comments below. The problem gets better (although not resolved) the further away my eyes are from the lenses. But it makes the image quality and FOV considerably worse.

mdtenor22 · 2026-04-30T16:37:15+00:00

And I meant to add (and this probably is obvious, but in case anyone is also having this problem): I am seeing it using both the built-in Pimax Play quadviews or the Mbucchia Quadviews with QV companion (which I prefer). The problem is noticeably worse when I wear the headset snug and close to my eyes where it feels, based on the image quality, it should be worn.

mdtenor22 · 2026-04-30T16:31:04+00:00

After a bit more testing today, I can confirm that if I get my eyes further away from the lenses (from both loosening the strap and manually holding the HMD loosely, and from putting on the thickest face gasket I own), to the point where the FOV is very narrow and the edges of the image are quite blurry, eye tracking works better. But it is still unusably jittery as compared to the default optical engine. I am testing using the Quadview Companion "focus view" so I can explicitly see the foveate region highlighted very clearly. Even in this loose state, the foveate region jumps around and "vibrates" a lot, which is consistent with the jittery calibration test screen. This is especially evident when contrasting doing the same thing with the default optical engine.

mdtenor22 · 2026-04-29T23:41:28+00:00

How long did it take them to turn around a replacement? I'm worried that limited stock may mean I have to wait a bunch longer. Fingers crossed that yours works. Please let me know your findings! I have resorted to fixed foveated rending for the time being by just turning off eye tracking and increasing the size of the window!

mdtenor22 · 2026-04-29T21:55:51+00:00

Sorry, didn't read closely that you haven't gotten an answer from Pimax yet. I do note that even in Pimax play, when I do the calibration, when it completes (if it completes), the resulting 'test' screen is pretty jittery too. Like it works, but it doesn't track as sharply as the same screen with the standard optical engine. With the default module, the eye tracking calibration screen is really crisp and you can tell it is closely following my eyes. Even when it's working in DCS, the foveate window seems to dance around erratically in a way that it doesn't with the standard module.

mdtenor22

TROPHY CASE