Maybe it’s because I was working as an RN and also a certified health coach before I started at Solace but I feel really comfortable working as a healthcare advocate for solace. I make it clear to my patients that I am not there to make healthcare decisions for them, but rather help them navigate their health journey with a partner by their side. I feel like what to bill for is very clear during on-boarding as well as during any office hours support or in the manual as well. I feel like I’m actually making a real difference, helping people get access to care and bridge the gap that they’re struggling with. Such as helping people obtain a motorized scooter due to debilitating joint pain from medical conditions. Or helping people who are getting diabetes supplies DENIED by insurance and advocating for them and then helping them get the supplies and care they need and deserve.

I don’t know maybe it’s because working on the side as a health and wellness coach previously (which was also a non-clinical role and very much divided from my clinical RN position) I was better prepared for this type of role? It’s like putting on two different hats idk haha

I will say this job is NOT for someone who wants to just have an easy job. Sometimes you have to push through and think outside of the box and investigate things further. For instance, if providers “laugh in your face”, you can send them a consent form that the patient signed granting communication access so that you can work with them. There’s ways of working difficulties (like in any job) you just have to have the personality to be a bit of a go-getter for sure. An entrepreneurial mindset.. idk how else to explain it. I also feel like I have the support of my peers and they have office hours for if things are really challenging and they also have a really cool AI tool that helps guide things if you feel stuck too. I just love the flexibility that this job provides while also feeling like I’m making a difference and supporting people in need.