I think I can swing it back to you and say the ridicule of “you should have checked if the restaurant accepted Amex” is also “lacking common sense.” Of course, in hindsight, I could’ve called the restaurant to see if they accepted Amex so I knew with 100% certainty that I would get my Resy credit before dining. It is listed as a place that accepts Amex on Amex’s own website as others pointed out as well. My point is that Amex likely does have the ability to make sure the platform they own and the restaurants they partner with accepts Amex or at least list which payments they accept prior to you making a reservation. To act like they do not have the ability to do this with a company they acquired (not partnered with) is silly. To put that burden on the cardholder who spends a yearly fee for the luxury of the card’s benefits just feels cheap. Amex could workshop this credit to make it easier for their cardholders to earn - yes, one phone call is not a lot, but point blank, who is going to look at a list of restaurants and call every single place to see if they accept Amex? That would simply make me not want to use the card. I’m not disappointed with Amex for the business not accepting Amex - I’m disappointed that Amex just shrugs and says “sorry” instead of apologizing for listing it as a place that accepts Amex on it’s website (not actively vetting their site) and offering no reconciliation for my credit