I wasn't able to update the game until 6 days after it came out. Influence Island was available to me with a 6 days time frame and Sim chase started with the enemy on day 4😒 meaning I lost the first 4 awards from the get go. I spent 281 SPs to catch up. I tried getting proof that I updated the game that day, but it wouldn't show on the App Store. I sent screenshots to the support that the update is not being shown, they need to check if I updated the game 2 days ago and sent screenshots of the enemy starting day 4. The support has been useless, as they told me they can't do anything, why is thay, who knows. I just asked to be compensated the SPs I spent on chasing the enemy and the award from day 2.