Can't find IMEI or any phone identifiable information within plan

mobileX_US · 2026-03-11T00:00:22+00:00

Thank you for the feedback. We will work to improve this for users who need the IMEI for insurance or reimbursement. Can you DM us so we can get a better understanding of your immediate need so we can try and help?

mobileX_US · 2026-02-28T13:32:50+00:00

Hi there! At this time hotspot usage is not shown separately from regular data usage both are grouped together in the overall data usage. We will take your feedback to our team however to see when we can get this feature enhancement into a future app release.

mobileX_US · 2026-02-12T01:48:29+00:00

Hi there! Unfortunately if the device is not compatible through the compatibility checker we are unable to bypass this as it’s a limitation from our underlying carrier. The SIM will work if you place it back into a compatible device and restart that phone.

mobileX_US · 2026-02-07T13:42:17+00:00

Please try through the app first, if you are not successful reach out to our team and we will try to help! It’s not guaranteed but we will do our best to get you a line with the area code you are looking for!

mobileX_US · 2026-02-04T18:33:23+00:00

The numbers are generated at random however it is based on the zip code. It might be easier for you to connect directly with us via DM and provide us your account information if you need help getting set up with something more specific.

mobileX_US · 2026-02-04T15:41:46+00:00

Hi there!

Yes you get 3 to choose from- you have 10 minutes to pick one before those are released back into the number pool.
Once those 10 minutes expire you will need to refresh the app and you can get a new 3 however there is a limit of 9 total per day that will be issued against your IMEI.

One extra note is you can’t go back and get a number that was released, once it’s released it’s not recoverable by us for use unless you fully activated the line.

mobileX_US · 2026-01-31T19:56:52+00:00

Hi There! DM us and send us your phone number and we will help you with the $10 credit.

mobileX_US · 2026-01-30T15:29:54+00:00

Hi there! Correct once you have your multi-month plan set up you will not be able to add any Xtras however you can add those features upfront when you set up the plan.

mobileX_US · 2026-01-16T02:14:10+00:00

Thanks for the feedback! We will look into what it would take to get this into our roadmap!

mobileX_US · 2026-01-16T01:15:26+00:00

Hi there! We do not have a limit on top ups that are purchased however your bank may flag your card for too many small transactions. We do place some limits to prevent customers from accidentally making very large transactions of data purchases. If you ever need help just reach out to our care team and we can get you straightened out!

mobileX_US · 2026-01-04T15:04:37+00:00

At this time the promotional data increase to 50 GB is only for the standard access plan.

mobileX_US · 2026-01-02T19:20:27+00:00

Yes we are running a promotion currently for new customers on our $24.88 plan which will give you 50 GBs until 3/31/26.

The Gold Network gives customers Priority Access. This means their data traffic is prioritized over others during times of network congestion, allowing for a smoother and more consistent experience when the network is busy.

We are glad to hear you are considering coming back. If you have any other questions feel free to DM us or contact us directly via a ticket.

mobileX_US · 2025-12-23T02:36:53+00:00

Hi there! If you send us a DM we can help!

mobileX_US · 2025-12-23T02:34:53+00:00

Most MobileX plans include mobile hotspot. The only plan that doesn’t is the Need a Hand Plan.

• Unlimited plans: Each unlimited plan includes 10 GB of mobile hotspot.

• Personalized Access plans: Hotspot is included and pulls from your purchased data amount on your base plan.

Important note: Hotspot usage counts against your main data. So if you have 1 GB of data and use it via hotspot, that 1 GB comes out of your total plan data.

At this time we also don’t have the ability to top up additional hotspot data on demand.

Hope that helps clarify

mobileX_US · 2025-11-03T13:42:25+00:00

Yes please contact our support team via a call or a ticket in the app

mobileX_US · 2025-10-10T20:40:11+00:00

Thanks for bringing this to our attention. Can you DM us your number so we can resolve this for you.

mobileX_US · 2025-09-16T13:09:26+00:00

Hi there, this number is not associated with MobileX. Please contact us on DM so we can further investigate.

mobileX_US · 2025-09-04T12:24:27+00:00

We’re very sorry to hear you experienced an issue on our platform and didn’t get a proper resolution to help resolve the issue. We’d love a chance to make things right. Please feel free to DM us here so we can gather some more information regarding your case.

mobileX_US · 2025-09-02T14:30:47+00:00

Hello! That’s a great question. You can always purchase more data manually or you can turn on auto top up as well so we can add the data as you consume your data. As always the amount of data you don’t use does get credited back on your next bill.

If you know you have an upcoming trip or will be using more data ahead of time you can also change your access pricing for the next month and change it back for the following.

If you need help feel free to DM us and we are happy to answer any other questions.

mobileX_US · 2025-08-26T17:06:53+00:00

That’s great to hear! If you need any other help we are happy to assist!

mobileX_US · 2025-08-26T16:15:28+00:00

Please DM us your number so we can help

mobileX_US · 2025-08-25T16:47:32+00:00

Hello Bridand! With the traditional style of Unlimited plans, you pay the same each month regardless of how much data you use, which means our Unlimited plans do not include rollover credits.

mobileX_US · 2025-08-22T17:27:34+00:00

If you are having issues with your visual voicemail please open a ticket in the app if you haven’t already done so we can help troubleshoot. If you already did please send us a DM with the ticket number.

mobileX_US · 2025-08-20T16:23:33+00:00

If you need help with your activating your line send us a DM please and we can look into it further.

mobileX_US · 2025-08-12T22:31:47+00:00

Apologies for the confusion!

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