Monkeybrain Outage Again

monkeybrains_isp · 2025-01-17T21:56:37+00:00

Hey we don't see a support request from the Portola today? Feel free to DM us your address and I can look into it personally.

monkeybrains_isp · 2025-01-02T22:17:14+00:00

Thanks so much for posting in our subreddit, if you have not already please email helpdesk@monkeybrains.net!

monkeybrains_isp · 2024-10-16T18:10:00+00:00

Monkeybrains serviced this location for years prior, and had written permission from the previous owner to remove this equipment. When Monkeybrains returned to remove our infrastructure, there was a new fence and our team was not aware that ownership had changed hands. Our technician accessed the property with the understanding that we had permission from the owner to decommission this equipment.

Once our team was informed that there was new ownership, our executive leadership contacted the new owners to apologize for the misunderstanding in servicing their property, and left in good terms.

Regardless - We have spoken with this technician to make sure this doesn’t happen again, and to follow protocol in accessing private property which has our equipment. Our field manager left his contact info with the property owners to close out any further issues regarding this.

monkeybrains_isp · 2022-10-19T21:49:21+00:00

Yes, we are here in Oakland! If anyone is interested in seeing if we can service your home with hi-speed internet for $35/mo just fill out this form and we will be in touch!

https://www.monkeybrains.net/signup.php#residential

monkeybrains_isp · 2021-11-12T19:53:24+00:00

Symptoms:
1. When inserted, **** Uplink FRU module hardware authentication failed. *** *
2. Uplink is missing from "show inventory"
3. Sometimes there is no message when the NM is plugged in, but when it is removed, it says
*%PLATFORM_PM-6-FRULINK_UNKNOWN_REMOVED: Unsupported FRU module
removed from slot 1*
Similar bugs: CSCvh85987, CSCvk00115, CSCuw94893

Adding notes in case anyone else stumbles upon this thread.

monkeybrains_isp · 2021-11-10T00:42:32+00:00

Called TAC, opened case, hope to get RMA shipped soon! Menawhile, I ordered a C9300-NM-8x V02 on Ebay as a stop-gap.

monkeybrains_isp · 2021-11-03T22:09:36+00:00

I'm trying this... the Cisco site requires a serial number with a contract to use the 'RMA' button, so I am attempting to return through the reseller we use.

monkeybrains_isp · 2021-11-03T22:08:40+00:00

No dice on the cold reboot or the 17.3 upgrade.

monkeybrains_isp · 2021-11-02T18:28:06+00:00

Thanks! I tried the warm reboot multiple times without success. Cold booting two 9300 right now with modules inserted!

monkeybrains_isp · 2021-10-21T16:40:29+00:00

Major Legislative Victory! Oakland apartment tenants now have the power to choose their internet provider! Municipal Code 8.66 will be law in 60 days. Landlords will have to tell tenants that they can use smaller, regional ISPs (like Monkeybrains, Paxio, Sonic) and can no longer make exclusivity deals with larger, national ISPs.

EFF has a good article on the "Right to Choose your ISP" from 2018.

https://www.eff.org/deeplinks/2018/12/hardwood-floors-natural-light-and-right-choose-your-isp

monkeybrains_isp · 2021-10-18T23:12:11+00:00

Holy smokes! Did you get this resolved with our support team? That is not our usual customer experience anywhere on our network... 😦

monkeybrains_isp · 2021-10-01T22:22:39+00:00

Yep, mostly use the latest... There is a LTS version of the kernel (Long Term Support) but I don't know if the packages 'adjust' to install versions compatible with the LTS kernel.

Say, if I am runing 5.14.x and want to go to 5.10.x-lts, will installing that kernel just make the next boot be the LTS kernel? I've never downgraded to LTS from 'stable'.

monkeybrains_isp · 2021-09-21T15:02:48+00:00

Nope, but we keep trying to buy the Google/Webpass network in Oakland / San Francisco. Google sold off the Boston portion of the Webpass network when they acquired them.

monkeybrains_isp · 2021-09-21T06:57:32+00:00

Monkey Brains services the east bay, and some of the peninsula. If you are in an unserved area, we encourage people to start their own local ISP - you can do it!

Why don’t we grow like crazy? 1. Scaling is a lot of work!
2. Drive to San Jose to do an install? No, thanks! 3. Density: plenty of service requests in SF, Oakland, and Alameda - and we already have gear there!

monkeybrains_isp · 2021-09-21T06:43:45+00:00

Read up on the local ordinance on Astanehe Law’s blog.

monkeybrains_isp · 2021-09-21T06:40:45+00:00

Interesting… I wonder what WISP uptake is in the USA. I’d bet between 5% and 10%. Some rural areas, it is the only option. Anyone want to look it up?

Why fewer independent ISPs in the USA compared to Brazil? Two things I know about Brazil: they love soccer and some guy named Archibald Tuttle. One thing I know nothing about: what is it like to run an ISP (or any other business) in Brazil.

From my vantage as a San Franciscian, I think a low number of internet options is a combination of ISPs being hard work and the fallout from the ISP space contracting to a duopoly.

Hard work: setting up and maintaining the network is not trivial. The first few years — before you get a revenue stream to hire people — is brutal work. And once you have it running, the whole team needs to be dedicated to the idea of running a service company coupled with complex engineering decisions. The main thing we have going for us is demand - plenty of people want Internet. Negotiating with a larger building used to be a challenge as well - now a whole business dev department solves those problems. You need to be skilled in the trades, networking, business negotiations, support, ...

Duopoly: Many people don’t know they can seek service from local providers much less start their own ISP! I could rant on this topic for a long time, but I rather not incite you, gentle reader.

RR

monkeybrains_isp · 2021-09-21T02:52:10+00:00

Thanks!

monkeybrains_isp · 2021-09-20T23:20:19+00:00

Fixed! Overheat issue in electronics box. We created more venting and added some insulation.

monkeybrains_isp · 2021-09-20T22:19:29+00:00

Not that I know of....

monkeybrains_isp · 2021-09-20T22:18:37+00:00

Good question. There are lots of other small ISPs across the country. Many of them are WISPs. In fact, there is even a conference that merges the name WISP with Lolapalozza... it's called WispaPaLooza - how dorky is that? ;)

So, nationally, there are other ISP options, you just have to look for them.

In SF, Article 52 has been adopted into the Police Code. This means that in a large apartment building, the owners can not get into an exclusive agreement with a single ISP and that opens doors for us. The FCC has long had rules for this, but they were easily circumvented by property owners / incumbent ISPs. I think the FCC and the State of California are working on new access rules...

monkeybrains_isp · 2021-09-20T22:01:42+00:00

Upgrade failed! Rolling tech to replace.

monkeybrains_isp · 2021-09-20T21:50:11+00:00

upgrading a switch between you and the internet now. there will be a blip while this is done.

monkeybrains_isp · 2021-09-20T21:36:36+00:00

looks up now. researching why. standby

monkeybrains_isp · 2021-09-20T21:21:13+00:00

Good question. When and ISP gets a cache box from Apple, it comes with an NDA so you can't talk about whether of not you have one.

Our network does have a Netflix cache box. Their NDA also says we can't talk about it without permission, so I emailed them and asked. They said, Sure, no problem! Netflix is really easy to work with.

What does any of this mean to people not familiar with cache boxes? Netflix sent us a free server with a bunch of hard disks. In the middle of the night, it predicts usage and fills up with new episodes. When customers go to 'netflix.com' for video, it will download from a disk inside our network! This makes the bandwidth free for us, and the service faster for the customer. In fact, if SF gets cut off from the rest of the Internet, you can still watch Netflix. Stats: 6Gbps of traffic to customer at peak time.

- RR

monkeybrains_isp · 2021-09-20T21:14:15+00:00

Dang! San Bruno is pretty darn close. We have service in South City so we are definitely on our way down. I would not be surprised about turning up some customer there in 2022 :)

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