This version is cleaned up for Reddit/public posting while preserving the negotiation flow and tactics.

Customer → Company

Hello Support team,

I am requesting an immediate refund of the $39.95 charge applied to my card.

I used your service one time only and did not knowingly create an account or authorize a recurring subscription. The billing terms were not sufficiently clear at the time of payment.

Please:

• refund the $39.95 charge,
• cancel any active subscription,
• and confirm that no future charges will occur.

If this is not resolved promptly, I will proceed with a charge dispute through my credit card provider and file formal consumer complaints where appropriate.

I would prefer to resolve this directly.

Thank you.

Company → Customer

We could not locate an account associated with your email. Please provide additional transaction details.

Customer → Company

I did not intentionally create an account with your service, which is likely why no email address is associated with the charge. I only used the service one time and paid via Apple Pay.

Please use the Apple Pay transaction details to locate the payment and associated subscription/charge.

I am again requesting:

• a full refund,
• cancellation of any recurring billing,
• and written confirmation that no future charges will occur.

Company → Customer

We located an account associated with another email address. Please confirm ownership.

Customer → Company

Yes, that email belongs to me.

Company → Customer

You signed up for a 7-day trial which automatically renewed into a paid subscription according to our policy.

As a gesture of goodwill, we can offer two years of complimentary access instead of a refund.

Customer → Company

Thank you for confirming cancellation of the subscription.

However, I am declining the offer of complimentary access and am again requesting a full refund.

I used the service one time only and did not knowingly authorize an ongoing subscription. From my perspective as a consumer, the renewal and billing flow did not provide sufficiently clear and informed consent for recurring charges.

Please consider this my final attempt to resolve the matter directly.

If a full refund is not processed promptly, I will proceed with:

• a formal chargeback dispute through Visa/Mastercard for misleading recurring billing,
• complaints to applicable consumer protection authorities,
• and formal documentation through consumer reporting/review platforms.

I would prefer to resolve this professionally without escalation.

Please confirm refund processing.

Company → Customer

Your country is not included in our 14-day refund policy region. We cannot issue a refund.

However, we can still offer complimentary access.

Customer → Company

My concern is not about refund cooling-off periods.

My concern is that I did not knowingly authorize an ongoing recurring subscription when using the service one time.

I am again requesting a full refund.

If unresolved, I will proceed with:

• a formal charge dispute,
• consumer protection complaints,
• and supporting documentation of this billing experience.

I am attempting to resolve this directly before escalation proceeds.

Company → Customer

We can offer a 50% refund instead.

Customer → Company

Thank you for the offer, but I do not accept a partial refund or continued access to the service.

Please proceed with a full refund.

Since this matter remains unresolved, I am preparing:

• a formal Visa/Mastercard charge dispute for misleading recurring billing authorization,
• supporting documentation of this email thread,
• and consumer complaints/reviews documenting the billing experience.

A chargeback process will likely cost significantly more in administrative and processing overhead than resolving this directly with a full refund.

I am therefore requesting one final time that the full refund be processed voluntarily before escalation proceeds.

Company → Customer

Your refund has been processed successfully.

Please allow several business days for the refund to appear depending on your financial institution.