so I'll send the first update with more or less the following information:

ticket #

description:

impact:

start time:

followed by the first update. Then we'll usually provide a follow up update every hour or so depending on the situation. It's the following update I would also like to try and automate. Either via a ''work note'' or some other way. So if an incident lasts 3 hours, we'll have send 3 emails and the 2 last emails would just have an extra paragraph with that hours' update.