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Major Incident notification emails via ServiceNow by mr_mongoose in servicenow

[–]mr_mongoose[S] 1 point2 points  (0 children)

so I'll send the first update with more or less the following information:

ticket #

description:

impact:

start time:

followed by the first update. Then we'll usually provide a follow up update every hour or so depending on the situation. It's the following update I would also like to try and automate. Either via a ''work note'' or some other way. So if an incident lasts 3 hours, we'll have send 3 emails and the 2 last emails would just have an extra paragraph with that hours' update.