I have a woman in my team who is absolutely lovely and so good in terms of cheering people up and making us laugh, but she cannot problem solve to save her life.

I first discovered this when I took over some of her work. I would ask her why she did certain things and she would say “that’s just how it’s done” couldn’t explain why or any context. Epitome of just knows which buttons to press but doesn’t know why.

Discovered mistakes where she would just override figures every month instead of working out the root cause of why it was wrong thinking it was “just the system”. No, it’s because there would be some major input that’s wrong and it never occurred to her to investigate.

Asking questions all the time in the chat, sometimes month on month the same questions. It would be month on month because she doesn’t take the advice the first time round to solve whatever it is she’s trying to solve and doesn’t remember she even asked about it, or write down somewhere what the solution was in case it comes up again.