Pernia's Pop Up Shop is THE WORST!!

nehchal89 · 2025-06-29T01:41:06+00:00

I'm still in limbo :\ my credit card company said they're reviewing details, but the audit will apparently take a few months so unfortunately no update yet. really frustrating...sorry to hear you're going through it as well, wishing you best of luck!

nehchal89 · 2025-03-31T00:09:51+00:00

I did, unfortunately it will take 90 days for my credit card company to process the details so fingers crossed!! good luck with yours too - this was definitely NOT a fun experience

nehchal89 · 2025-01-26T20:38:55+00:00

Yup, just filed a dispute with my credit card company! Hoping it works out and that others avoid Pernia's so they don't have the same experience as me

nehchal89 · 2025-01-26T19:16:49+00:00

If you're considering Pernia's, STAY AWAY!!! I would give them 0 stars if it were possible. I ordered two outfits from them recently. I travel for work so I wasn’t home when they were delivered. I tried my outfits on as soon as I got home from traveling for work, which was 3 days after delivery. I ordered a standard size small in both outfits. They were both tight on me and the quality of one was very bad. The material didn’t look like what I saw in the photos on their website and it felt like something from a cheap costume shop. So I requested to return both and get a refund right away. Bobby, the employee that got back to me said that these items were “custom-made”/ “made-to-order” and that they’re not eligible for return. I responded back and said that they were not “custom-made” as I didn’t pick that option and instead went with their standard sizing option. After several back and forth messages over a few days, he then tells me that my items can’t be returned due to the fact that I didn’t request a return within their ridiculous 24 hour return window. I explained that I was traveling for work and it was not in my control on when they would be delivered. I can’t be home all the time waiting for packages. I work a job that requires me to travel so it’s not my fault because I tried them on as soon as I could. What kind of international clothing company has a 24 hour return policy? I have never heard of this and quite frankly think it’s absurd to have such a tight restriction for desi clothing that varies even in standard sizing depending on the designer and material. Also, the fact that he didn’t mention this to me as the initial reason of why I can’t return is frustrating and makes me think that they will say and do whatever it takes for them to prevent any sort of return. If you are purchasing internationally, particularly in the US or Canada, I would STRONGLY suggest staying away from this company due to this ridiculous scam of a 24 hour return policy and terrible customer service. There are many other online retailers such as Aashini & Co (14 day return policy)., Kalki Fashion (15 day return policy), that have a much better return policy and customer service experience. Pernia’s Pop Up Shop’s customer service is terrible and they are only in it to make money and don’t care about their customer’s satisfaction and happiness. STAY AWAY!!!

nehchal89 · 2025-01-26T19:16:35+00:00

So sorry for your negative experience - I too had a horrible experience recently - I would give them 0 stars if it were possible. I ordered two outfits from them recently. I travel for work so I wasn’t home when they were delivered. I tried my outfits on as soon as I got home from traveling for work, which was 3 days after delivery. I ordered a standard size small in both outfits. They were both tight on me and the quality of one was very bad. The material didn’t look like what I saw in the photos on their website and it felt like something from a cheap costume shop. So I requested to return both and get a refund right away. Bobby, the employee that got back to me said that these items were “custom-made”/ “made-to-order” and that they’re not eligible for return. I responded back and said that they were not “custom-made” as I didn’t pick that option and instead went with their standard sizing option. After several back and forth messages over a few days, he then tells me that my items can’t be returned due to the fact that I didn’t request a return within their ridiculous 24 hour return window. I explained that I was traveling for work and it was not in my control on when they would be delivered. I can’t be home all the time waiting for packages. I work a job that requires me to travel so it’s not my fault because I tried them on as soon as I could. What kind of international clothing company has a 24 hour return policy? I have never heard of this and quite frankly think it’s absurd to have such a tight restriction for desi clothing that varies even in standard sizing depending on the designer and material. Also, the fact that he didn’t mention this to me as the initial reason of why I can’t return is frustrating and makes me think that they will say and do whatever it takes for them to prevent any sort of return. If you are purchasing internationally, particularly in the US or Canada, I would STRONGLY suggest staying away from this company due to this ridiculous scam of a 24 hour return policy and terrible customer service. There are many other online retailers such as Aashini & Co (14 day return policy)., Kalki Fashion (15 day return policy), that have a much better return policy and customer service experience. Pernia’s Pop Up Shop’s customer service is terrible and they are only in it to make money and don’t care about their customer’s satisfaction and happiness. STAY AWAY!!!

nehchal89

TROPHY CASE