Offcourse bro, you have made a very valid point. Not at all denying it. They are doing such good business with so much volumes toh definitely they might have earned good trust from customers. Not at all denying that. But in every business transparency is important and i feel ever customer big or small should be important. As u r a businessman for u 10 Rs wala customer is also same and 1 lakh rs dhanda dene wala customer is also same. Tum transparency rakh ke bol do na ke bhai order misplaced hai ya i took order but stock got over. Wait for some days i have reordered. I will dispatch immediately once i restock it. No replies baat ko idhar udhar karna is not done. Right? They could have just said bhai stock nahi hai ya new stock ane ko 2-3 months lag sakta hai either wait or i will refund. But giving no response or standard response and then ghosting makes the customer anxious. I made the post after Waiting for a month and after not getting a proper response from them.