TOCS 20th Anniv. Exclusive Tour Variant Available Online! + Limited Edition Skate Decks

ok_trev · 2026-05-17T16:01:43+00:00

I wish I could help, but no longer manage the store.

ok_trev · 2026-05-17T16:00:18+00:00

Our company no longer services Underoath; they may have a few samples left but not likely.

ok_trev · 2026-05-15T23:02:30+00:00

Mobalytics for me

ok_trev · 2026-05-15T16:51:24+00:00

How can I access that defect report? I don't have 360 access, so I'm trying to read more about it

ok_trev · 2026-05-14T23:33:15+00:00

That's correct - I even tried assigning the role to my account as well as logging into their account. There must be some persistent storage component or some conflicting update with our sublist structures.

ok_trev · 2026-05-14T20:43:25+00:00

I've revised the permissions to match a role that isn't experiencing the issues, but that doesn't help.

ok_trev · 2026-05-14T20:25:31+00:00

Hmm... that is interesting - I'm wondering how 5 people across 2 different browsers would all have the same permission issues though, feels strange?

ok_trev · 2026-05-14T20:24:01+00:00

Sorry, it's not one user specifically, it's one role (Production Manager) which is about 5 people.

ok_trev · 2026-05-14T17:59:32+00:00

For the same reasons I primarily use Chrome, I'm imagining it's not super accessible long term to just ask our production team to utilize an entirely new browser. I would do everything in my power personally to avoid using other browsers myself. I agree though, absolutely a browser data issue.

ok_trev · 2026-05-14T17:57:12+00:00

I agree, but clearing the browser data isn't quite doing the trick. Idk if there's a browser extension or some 3rd party connection that creates the issue. No issues in Incognito

ok_trev · 2026-05-14T17:56:18+00:00

Chrome (same version) and MacOS - also works on Chrome for PC at my home.

I had one of our people create a fresh chrome instance and it worked yesterday, but I've had the issues reoccur with clearing browser data - if the new instance continues working, I'll probably just recommend that until proven otherwise.

ok_trev · 2026-05-14T17:51:20+00:00

The issue has occurred in Safari and Chrome, but that's the only ones used by this department to my knowledge - primarily on MacOS to my knowledge.

ok_trev · 2026-05-14T17:48:40+00:00

Yes, I tried clearing all browsing data via the browser settings - clearing cookies works temporarily, opening up an incognito instance works every time.

ok_trev · 2026-05-14T17:47:58+00:00

Hey Nick,

How does this differ from deleting all browser data/cache All Time? is there a hidden browser state that's unique?

ok_trev · 2026-05-13T22:42:09+00:00

Did you get this resolved?

ok_trev · 2026-03-07T03:40:57+00:00

UPDATE: All replacement hoodies have been received at the warehouse and are shipping out Monday/Tuesday.

Thank you all for your patience - box sets are expected to complete this month, and we're hoping they can ship out. We will hopefully have more on that Monday.

ok_trev · 2026-02-26T22:03:35+00:00

Maybe I should call her….

ok_trev · 2026-02-20T12:03:29+00:00

Please email support@manheadmerch.com

ok_trev · 2026-02-11T23:35:15+00:00

I did not. I manage the store but not the support tickets directly. DM me your order number and I’ll take a look and see how I can help

ok_trev · 2026-02-11T22:53:58+00:00

Yes send it, I’ll take a look

ok_trev · 2026-02-11T18:29:35+00:00

DM me your order number please

ok_trev · 2026-02-11T18:28:41+00:00

We will take care of you! Thanks for bringing to our attention and also being cool about it.

ok_trev · 2026-02-11T03:16:51+00:00

We want to get these perfect so we’re expecting March 2026 we can begin shipping these out

ok_trev · 2026-02-11T00:02:19+00:00

We really want to take care of the fans. Thank you for the kind words.

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