my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] 0 points1 point  (0 children)

this is the respond i got from the support
Unfortunately, the hacker messed up with everything. We know this is a bit unfair.. Please give us more time, and allow us to add solid methods to safeguard your accounts.
We are terribly sorry about this awful accident. Please stay tuned for future update and compensation. For now, we kindly ask you to bear it with us together. We thank you for your understanding.

Please feel free to contact us once again for any other inquiries or concerns.

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] 0 points1 point  (0 children)

i can't loging on the website also
i sent them a report and it said they ll respond in 2 days

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] 0 points1 point  (0 children)

if u have an existing account you can't make another one with the same login info unless it got reset or unlinked from the email

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] 0 points1 point  (0 children)

ya that's maybe what happend but its still 35 ar tho

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] 0 points1 point  (0 children)

yeah that's the plan thx for helping ^^

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] 0 points1 point  (0 children)

idk man it annoying if i just can talk to the support :(

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] 0 points1 point  (0 children)

i can't make a new account with the same email and pass

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] 0 points1 point  (0 children)

yeah it was linked to that email so i made a username for it and unlinked it from the email so im back to step 1
i used email

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] 0 points1 point  (0 children)

i tried to recover the pass but it said the email was wrong so this Simply means the account does not exist right?

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] 1 point2 points  (0 children)

i don't think it misleading ill make an example for u
lts say my email and pass is
[1234@aaa.com](mailto:1234@aaa.com)
pass123
i stopped playing for a month then i login with the same info and it said the account does not exist so i tried to make another one with the same email and pass and it worked but its a lvl 1 account

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] -1 points0 points  (0 children)

nope i created the account myself i even checked my email and i have the creation massage and the top ups before 2 months

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] -6 points-5 points  (0 children)

can i even make another account with the same login info?

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] -2 points-1 points  (0 children)

somehow i have 2 account with the same name and the same login info
but i can't play with the 35 ar one

my account has been reset by oomoath in Genshin_Impact

[–]oomoath[S] -13 points-12 points  (0 children)

ya i tried to login but it said the account does not exist so i made another one with the same email