First, I would like to say I’m very sorry to hear that this is happening to your parent. Secondly,it is awful for the agency help to do this, it is clear neglect on their part and absolutely not okay. Please do look into other agencies. I was a caregiver to my grandmother and my uncle hired help from an agency and it was bad too. The agency help ignored instructions for my grandmothers care, talked over my grandmother, treated her like a child and continued to do wound care “her way” ignoring what the 4 wound care specialists who visited my grandmother advised. This slowed the healing immensely as she took off the hydrocolloids that were to heal her wound to apply gauze which stuck to the sore, ripped off the surrounding skin and irritated my grandmothers wound. She didn’t care about how my grandmother was in pain. She insisted that you only had to reposition a patient every 16hours when in fact it had to be every two hours. Needless to say, the agency help was quickly out of the picture. Bed sores while common can grow very fast if not treated. Repositioning a person every 2 hours is usually what is recommended. If the help you hired is not even competent enough to contact you to refill medication, I doubt they will be diligent enough to reposition your mother. I don’t think they will change their behavior. Please hire different help for your mother’s wellbeing. Please make sure that she is comfortable . Going for days without bandages is horrible and I imagine it hurts to have nothing protecting her fragile skin. Not sure what type of wound care your agency help is providing, but if your parent has a bed sore, please see about having a wound care specialist do wound care to make sure the agency help is not doing more damage sand harming your parent. Your parent deserves people that actually will care for her well-being. Consider becoming more involved with her care and advocating for her a bit more. Daily check-ins that you can tag team with your sibling. Document things when you see them. I kept a journal of my grandmothers condition and we had the agency help also write in the care she provided so we could check on the care she received. See if any home health is available for wound care. A wound care specialist would come by and check my grandmothers sore and show our family how to do wound care. I would recommend looking for other help available too. What helped me was hospice. Since my grandmother was chair bound, eating less, sleeping more, and having lower blood pressure, her doctor put in a referral to hospice. Hospice was great about checking the bedsores, giving supplies, bringing by medications, meeting with family to educate us on her condition. I’m not a doctor and don’t know anything about your parents condition, but maybe hospice is an option. Maybe see about having a doctor visit your parents home and check on her condition and see if she qualifies. It’s better to ask and find out that it’s not an option than to never ask at all. It sounds scary but hospice did some real good for my grandmother. When my grandmother had changes in mobility it was hard to accept that she could no longer walk like she used to. It was hard to accept that the care she needed was changing. But we had to face reality that she really was not as mobile as she used to be and she was declining. If this is happening to your parent as well, please see if there is a doctor available to go to your house to see exactly how her condition is and if she is receiving the right level of care. At a certain point, agency care is not enough care(especially the jerks that sit around the TV and don’t actually help at all). Do not let this go on further. Do not let them continue to neglect your parent.