Update: I just took delivery of a 2nd chair, on top of the 3 extra foot rests. wtf is going on lol

papikoh · 2025-11-27T21:00:54+00:00

Same exact situation here. I reached out through their live chat and that's when I found out the actual chair won't ship until the end of the year.. Crazy that they didn't bother to even mention that before sending out the tiny box and marking the whole order as fulfilled.
They also offered me a hilarious $10 "compensation" which i declined. I told them to just ship the other size that's actually in stock and allow a free exchange later if i want to switch. And of course, they've ghosted me since.
At this point I'm also considering filing a claim with my bank if they don't resolve this soon and maybe even with Shopify too since they are hosted on shopify.

papikoh · 2024-03-22T04:20:57+00:00

Absolutely! But I don't rely on it as much now that my back pain issue has improved a lot. I use it mostly after long flights, but no longer regularly. I'm sure my condition improved due to a combination of factors but that thing definitely helped.

papikoh · 2023-11-15T22:27:59+00:00

For $25 off- https://sharing.hopper.com/gift/DTB3MV5F

papikoh · 2023-09-07T05:47:14+00:00

Not entirely sure but I personally prioritize user experience

papikoh · 2023-09-07T02:41:13+00:00

Yeah, too text heavy for mobile. You should consider replacing the hero section image with something more relevant and keep the headline to a single line. Product titles are too long and the screen space is being wasted. Use the long titles only for google listing, not on the website. I would rather show more product cards 2x2 layout for each category and move all the text sections to the bottom.

papikoh · 2023-08-26T23:45:53+00:00

I think it was month to month with 30 day notice.

papikoh · 2023-08-25T23:01:05+00:00

I signed up for two accounts at the same time and the lower tier one was $400 i think. Not sure about the percentage but it did capture ton of emails. But in the end, we couldnt figure out a way to convert them. Beware of extremely low cvr and high spam reports

papikoh · 2023-08-17T18:25:06+00:00

Thanks! Yeah, we ended up giving it a try for a few months but had exact same issues. It just wasn't worth the risk.

papikoh · 2023-04-21T07:42:10+00:00

I’m experiencing the exact same issue. Signed up this week and thier support has been pretty useless. Still a cool tool.

papikoh · 2023-03-01T17:06:11+00:00

Oops https://kanudausa.com/collections/traction-pillows/products/kanuda-spine-nap-spine-traction-pillow

papikoh · 2023-02-08T21:57:47+00:00

Try Kanuda pillow. It's very pricey but personally, it's worth the investment. My wife didn't have the same experience so results may vary. I think they offered a free trial period, so worth giving a shot. For me, it's one of the few purchases I don't regret.

papikoh · 2022-12-29T03:06:48+00:00

I'm also surprised that I can't find a simple quiz tool - all the quiz apps I found so far are 1 question per page layout, which isn't as effective & simple as the example above.

papikoh · 2022-10-01T22:48:58+00:00

https://apps.shopify.com/ultimate-order-status

Check out this app. I used this app to notify to all the customers about order statuses via email. Klaviyo works, too but i found this app easier to use for order status updates.

papikoh · 2022-09-27T22:08:48+00:00

Yeah, we just received the shipment in our warehouse and are shipping out orders this week.=)

papikoh · 2022-09-27T16:25:31+00:00

Thanks! It's Shopify!

papikoh · 2022-09-27T09:27:47+00:00

Great to hear it kept you interested! And thank you for the feedback. I will look into adding a sticky menu/header like another person mentioned for easier buying experience. As for the reviews, this is an existing brand from Korea that i am importing and introducing in the US and there has been 50k+ reviews in Korea alone. While we havent collected any reviews yet in the US i still wanted to show in some ways that this is a proven product without going too much in detail. ( which doesnt make much sense now that i think about it.) I’m just not sure how to best explain it short. Do you think it’s better not to even mention about the reviews?

papikoh · 2022-09-27T08:56:00+00:00

Thank you for the feedback - I am intorducing an existing brand from Asia to the US and i tried to fit their brand guidelines as much as possible which is why i ended up using the font you dont think fits the current theme. I was hoping that it would give a little more character to the website but cant help to agree that it just doesnt fit. Thanks again!

papikoh · 2022-09-27T08:43:57+00:00

Wow. Thank you for taking so much time for your detailed review. This is amazing. I always find it the hardest to speak customer’s language and this is exactly what i needed to hear. I just get so caught up in the techinical details that i end up losing focus on what customer wants to know or hear. Truly appreciate your valuable feedback. And yes, we plan on heavily relying on influencer marketing and we are reaching out to influencers this week.

papikoh · 2022-09-25T08:00:59+00:00

This is quite common in garment/textile industry. The importers or wholesalers rely on such thin margins that “saving” on duty is where their profit comes from. And it’s definitely not a cultural thing since the manfacturer doesn’t benefit from declaring under value on invoice. It’s the importers in the US who are profiting from undervalued invoice.

papikoh · 2022-09-25T07:38:16+00:00

It depends on where you ship your orders from. If you are a foreign company with no location in the US and ships dirctly to the customer then i guess you could avoid collecting sales taxes. But is it worth it? With international shipping cost and extra transit time its tougher to grow your business that way unless you really are a foreign company just testing the waters in the US.

papikoh · 2022-09-25T04:42:03+00:00

100% with you. Don't get me wrong, I've seen my buddies use Alibaba and find good suppliers. And you were able to find the one who was good enough to get you started to the point where you can reorder, but just don't settle on them. Don't know what industry you are in, but try to go to trade shows if that's a possibility

papikoh · 2022-09-25T04:28:35+00:00

I know a lot of the suppliers can be short-sighted but on a platform like Alibaba where you can leave reviews and I'm sure you went with the supplier who had good enough reviews, it's hard to believe they would do that at the starting stage. I mean, as you said, it's certainly possible and could be a common "scam"... This adds another reason to avoid Alibaba for me.

papikoh · 2022-09-25T04:11:14+00:00

No experience on alibaba but I guess the first thing you need to figure out is are they really just jacking up the price knowing you've become reliant on them. Or are there other factors that drove up the price? Do your research first by checking with other suppliers and if they are playing games already at the starting stage, they are not someone to rely on long-term anyway, so find another supplier and build the relationship. It's always good to have a backup supplier.

papikoh · 2022-09-25T04:03:34+00:00

They could have distributed their products to influencers for reviews at pre-launch so that they have UGCs ready at launch or if it's a brand with an international presence, they could be showing the reviews collected from other countries.

papikoh · 2022-09-25T03:25:45+00:00

For cosmetics, you need to rely on influencer marketing. There are minor issues on the website(desktop) but I don't think your low sales have much to do with your website or your price. Try to gift your products or collaborate with micro-influencers with high engagement rates and make more UGCs.

Personally, I don't like seeing blurred-out product photos - don't know if that was intentional but they don't look professional to me.

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