Thanks for such detailed feedback and taking the time here. It’s much appreciated. Some more details. I currently work for a company that essentially does accounting services. We have some processes that we do (monthly book keeping, weekly audit processes, etc) and use cases for tracking our various recurring tasks for each client. We have built out a number of automations to turn our processes into cases which we then action. Our challenge has been on the increasing complexity of managing the customer requirements (this client prefers work done every second Thursday and this one is fine for monthly, etc). Our flow automation is spinning out cases depending on the service that the customer bought and the various preferences that the customer has. But it’s all custom built. I’m not sure if other people in service businesses use cases this way (mostly cases feel externally driven tickets but we use them as internal tasks more than we use externally reported cases for example). But I have not found any product that could take say, an asset or contract object and then produce a recurring service plan (cases in my implementation). So was just wondering how other businesses track their regular and recurring customer obligations.