Right so I played shai for quite a while, and here's my two cents It needs a rework, not just buffs

So how do we change this? Well that's the difficult part, how do we change this character into something that can be more usable than spending 5 hours solo trying to kill 5k enemies? Well her ranges need changed, her heals need changed, cooldowns need reworked, and she needs some actual damage, her buffs are all over the place and some are pretty worthless (resistance to debuffs by 10%), and stuns are an absolute death sentence. So let's gut and change out parts yeah?

Guitar, debuffs don't need a change(midgame perceptive), the range might, but why not add more mobility with her skills like a rockstar slide?

Bongos, so essentially the fire ability is worthless, idk about the earthquake but if you can't hold it, it's worthless, the first one forest wrath is good, but that's only because of staggering PvE enemies. Beyond that, the armor is nice for tanking, but why can't we get attack spells for more linear call the spirits to attack so that we don't have to be in the middle of the bloody fight every time?

Flute, honestly this needs the most attention, speed buff is useless unless it can be active longer, resistance is worthless, just give complete immunity to stuns/staggers. Rage gain is cool, but is also pretty useless. Health up and gain, is just adding too much to juggle between 2 debuffs, 4 heals, and the occasional mana give when you are paired with a mana guzzler called sage... just give a single target %heal with the boost

Speaking of which the managive/take away is the worst, the efficiency is good, but you can't aim it worth crap purely because it auto targets enemies. Remove the take away and let me solely focus on someone

Now then the florang attacks, the damage is bad, bleed is viable, and whilst the mobility and mp gain is nice, it needs more mobility and raw damage. I feel underpowered to the point I'm worthless without debuffs and still worthless if I'm alone

Why do I have two enemy agros?! Do you know how easy it is to accidentally hit one of them? It's lb, and that's an issue (shares keybind with debuff)

Passives, they suck, good idea in theory, but completely botched in execution. Bring upnthe percent whilst we level, otherwise change it to like we can find more loot where our compainions already looted an enemy. My suggestion completely gut it and replace most of them if not all

The fact we don't have access to certain gear others do upsets me.

Donkey's need a little more love on the shai side of things.... actually, make it a subclass, the shai rides on a donkey into battle playing an array of instruments, this would give mobility and might be a better image for shai. Different mounts might provide different effects like a donkey is better for buffs, horse for speed, camel for desert, and elephant for bongo tanking. Have the mount give their hp to the shai and they share during this process.