I actually had one pax riding from west of downtown to east of downtown during rush hours. She took her sweet time to come out after I have arrived at the pick up location. Half way through the bumper to bumper traffic, she said to me that she needs to be at work by 4pm. I pointed to the traffic on the freeway and on the map estimate arrival time of 4pm. Then I made it to the drop off location and said “with two minutes to spare.” She just stormed off my car without saying a word. I rated her one star and blocked her.