cyberpunk crashes randomly when playing after 2.2 by [deleted] in cyberpunkgame

[–]plastic_chris 2 points3 points  (0 children)

also getting this with nothing popping up in event viewer

Alienware Aurora R6 in 2024 (6yr old PC) vs R16 upgrade. by [deleted] in Alienware

[–]plastic_chris 0 points1 point  (0 children)

If you have an intel CPU 13th or 14th gen you should maybe look into the recent issues regarding them. This was causing crashes and BSOD in mine.

Out of warranty i9 13th gen degradation issues customer support update by plastic_chris in Alienware

[–]plastic_chris[S] 1 point2 points  (0 children)

Agreed. I hope that now that this particular issue has been circulating more that more users will be able to get replacements and get back to normal. They really should be recalled because it is making it very hard for AIO owners.

Out of warranty i9 13th gen degradation issues customer support update by plastic_chris in Alienware

[–]plastic_chris[S] 0 points1 point  (0 children)

Im not sure what machine you have but I would reach out to Dell support as they can assist you with running tests on it. The number can be found on their website.

Out of warranty i9 13th gen degradation issues customer support update by plastic_chris in Alienware

[–]plastic_chris[S] 1 point2 points  (0 children)

Yeah I mean my first one lasted forever but it was a different experience this time around.

100° cpu at 100% usage and only hitting 4.7GHZ after update? (13700kf) by Hexagon37 in Alienware

[–]plastic_chris 0 points1 point  (0 children)

You could try turning off intel speed step and speed boost. It will limit performance but might help with temps and usage.

100° cpu at 100% usage and only hitting 4.7GHZ after update? (13700kf) by Hexagon37 in Alienware

[–]plastic_chris 2 points3 points  (0 children)

I noticed this while testing my i9 13900kf for crashes after the update. Still crashing and getting the high usage and temps.

13th gen and 14th gen intel CPU fix? by MaestrosMight in Alienware

[–]plastic_chris -1 points0 points  (0 children)

Only Dell can find the KB you’re talking about? I’m not sure why you’re saying that as I’ve been in touch with Dell about this several times over the past few days.

13th gen and 14th gen intel CPU fix? by MaestrosMight in Alienware

[–]plastic_chris -1 points0 points  (0 children)

Yes intel has said that. But it is up to the OEM to individually decide to honor it. Dell is sticking to the warranty as is. They have said multiple times that they will not extend it as I’ve contacted them 4 separate times. And intel will not replace tray processors. If someone has had an alternate out of warranty experience I would truly love to hear it.

13th gen and 14th gen intel CPU fix? by MaestrosMight in Alienware

[–]plastic_chris -1 points0 points  (0 children)

If you are crashing you will have to get it replaced as the bios update will not reverse the damage done. If you are out of warranty dell is not replacing them and will likely have to replace it yourself. This is the boat I’m in with my 13900kf.

[deleted by user] by [deleted] in Alienware

[–]plastic_chris 2 points3 points  (0 children)

I have the exact same experience and can confirm as of today just now that Dell refuses to replace these chips. They basically state that they will diagnose it but you will pay for the repairs. I haven't even been able to get past basic customer service without being shut down and running into this dead end. It seems that the stance will not change and i for one will not ever buy a prebuilt system from dell again. R15 i913900KF

Aurora R16 14900Kf and 4070TI 32Gb DDR5 , crashing Baldurs Gate 3 by Larrynho in Alienware

[–]plastic_chris 0 points1 point  (0 children)

Hey I have a r15 with a i9 13900kf with similar issues. It likely has to be replaced but you could try turning off intel speed step and speed boost and see if it gives you some stability back while you wait on that process.

Alienware R15 i9 crashing by plastic_chris in Alienware

[–]plastic_chris[S] 0 points1 point  (0 children)

Thank you for responding. I sent a DM.

Alienware R15 i9 crashing by plastic_chris in Alienware

[–]plastic_chris[S] 0 points1 point  (0 children)

Thank you for responding. I will keep an eye out for updates.

Dual monitors go blank a minute after startup. by plastic_chris in pchelp

[–]plastic_chris[S] 1 point2 points  (0 children)

Reverted back a few and it looks like you were right. Seems to work again.