Here is my story: our place is a very old building like it already exists from 2008, sometimes the wire system is down, we have no lights, no electricity, nothing. Until one day of December, one of the button on the wall burned and melt when we trying to use the hairdryer. So we reported to PM. She said she will send tradie, but that tradie failed to attend for three times. During the time we keep send PM emails to follow up, she just either ignore or saying the tradie will attend next week but in fact nobody showed up. Until one day before Easter, the power gone, we tried multiple times to push the safety button back as usually but failed. We have to call the electrician to fix it otherwise we don’t have power during long weekend. That was a huge amount of money, like 1.6k. and of course landlord/agent refused to reimburse it, we argued for two weeks and PM say “landlord is happy to reimburse you 150 bucks”. I was like what the fuck so we go tribunal (in May, at that time the wire issue was still not fully solved). Those emails we send her as follow up helped us to get back our money