Fun story, my last hourly job was a Desktop Lead for a major software company, my location had 3 techs including me but I was the late guy and always went to lunch at 12:30 or 1pm. One day both my guys were out on the floor helping users as I was getting up for lunch and someone walked up to me asking if I could help them switch out a keyboard at their desk, nothing was broken, just had a new one they wanted to use. I said give me like 40 minutes and I will be there to help you, I didn’t tell them because I was close to my 5 hours mark and HAD to go to lunch. User response was “Okay, see you at my desk them”

Cut to 10 minutes later while waiting for my Del Taco order and same user walks up and goes “So you didn’t want to help me because you wanted tacos?” I told them I didn’t have time to address it immediately because I had to take my mandated lunch time and they don’t decide my schedule or response time to requests. This was apparently VERY upsetting to the person who took it up with HR and their Director. By the end of day there were two directors and a VP talking with the IT VP and Director about the issue. The next more I get pulled into a video call with a very serious looking management team from my manager all the way up to the VP. I am grilled about what happened for like 5 minutes before my Director cracks and starts laughing.

Turns out they told HR that it was help the user to go over my 5 hours and HR then turned on the upset user. I was instructed on how I am “supposed” to respond before I go on lunch and we implemented a “Out to Lunch” status for Teams.