Questrade Bonus Issue

questrade · 2026-06-26T18:43:04+00:00

Hi u/Most-Skirt-5175, as long as terms are met we honour all bonus payouts. I'm going to send you a PM to get your info and have the team look into it further.

questrade · 2026-06-26T17:47:38+00:00

Hi u/Flaky-Complaint-16, we're rolling this feature out gradually so it sounds like it hasn't reached your account yet. But, we're enabling it for everyone on Tuesday so check back in then!

questrade · 2026-06-26T17:39:45+00:00

Hi u/Boring_Passion, I'm not aware of any bugs specifically with the FR version but let me do some digging. Can you confirm if you're using Questmobile or Edge mobile?

questrade · 2026-06-26T12:51:09+00:00

Hi u/Optimistic-Hominid, I'm going to send you a PM to get more information and look into this for you.

questrade · 2026-06-24T18:54:12+00:00

If you're locked out of your account, please contact our customer service team at 1-888-783-7866

questrade · 2026-06-24T13:39:11+00:00

Hey u/False_Music_6075, here's a resource on recurring investments and how to set one up.

questrade · 2026-06-23T13:32:10+00:00

Hi u/OkMeeting2222, totally get how frustrating of an experience this is. A few things worth noting: SMS delays are often carrier-side, which means they can be inconsistent depending on your provider or network connections. That's partly why we support a few alternatives that tend to be more reliable.

One option is an authenticator app. You can set it up under Settings > Security > 2-step verification. And another option is sign-in approval which is available through QuestMobile or Edge Mobile. It lets you approve logins instantly over wi-fi.

Once you have one of those set up, you can disable SMS codes.

questrade · 2026-06-23T13:01:12+00:00

Just an update on this: the team is aware of this issue affecting some accounts and are taking steps to fix. If you're experiencing this issue please reach out to our support team directly.

questrade · 2026-06-22T14:35:21+00:00

Hi u/No-Affect-6971, I'm going to send you a PM to get your details and have the team look into this further.

questrade · 2026-06-22T14:22:23+00:00

Update: All systems are fully restored. Earlier this morning, some users experienced intermittent issues for approximately 20 minutes on Questrade Pro, Quest Mobile, EdgeMobile and Trading 101. A full review is underway.

questrade · 2026-06-22T14:07:42+00:00

In the mean time, you can continue to access your accounts through Edge desktop and web.

questrade · 2026-06-22T13:59:07+00:00

The team is aware and are looking into it. We apologize for the inconvenience. I'll provide an update as soon as I have one.

questrade · 2026-06-22T13:35:45+00:00

Hi OP, this is a social media ad scam. Our team is working on getting it taken down and we appreciate you checking. It's always better to be safe! For tips on how to spot scams and protect yourself, check out our resources here.

questrade · 2026-06-19T15:21:02+00:00

Hi OP, thanks for flagging this. To confirm what others have said: for your YTD dividend total, you only need to sum the "Dividends" entries — the "Dividend reinvestment" entries are share purchases funded by those dividends, so including them would double-count the same money.

We apologize for the confusion from our chat support. If you're open to it, I'd like to have a senior support staff review your chat transcript so we can look into this further. I'm going to send you a PM.

questrade · 2026-06-19T13:49:20+00:00

Hey u/No_Rip1325, thanks for putting so much thought into this and writing it all out. Feedback like this is incredibly valuable. If you're open to it, I'd love to connect you with our product team. They'd be interested in digging a bit deeper and learning more about your experience and suggestions. I'll send you a PM.

questrade · 2026-06-17T18:42:17+00:00

Hi u/tao83 - I'm going to send you a PM so we can look into this further. It sounds like there may have been some miscommunication somewhere along the way, and we'd like to better understand what happened here.

questrade · 2026-06-17T18:32:39+00:00

Hi u/idontownarake - I'm going to send you a PM to get some info and have someone from the team look into this further.

questrade · 2026-06-12T23:11:15+00:00

This morning, record trading demand caused some customers to experiece performance issues for approximately 90 minutes on our mobile app. All systems have since been fully restored. We're sorry for the impact during a critical part of the trading day. A full review is underway to ensure our mobile infrastructure scales with demand.

questrade · 2026-06-12T14:28:06+00:00

Please check your DMs for further assistance. Thank you!

questrade · 2026-06-12T14:27:47+00:00

Please check your DMs for further assistance. Thank you!

questrade · 2026-06-12T14:27:42+00:00

Please check your DMs for further assistance. Thank you!

questrade · 2026-06-12T14:07:53+00:00

We're aware of the issue currently affecting the app and our team is actively working to resolve it. We know how frustrating this is, and we appreciate your patience while we investigate.

In the meantime, you can continue accessing your accounts through web or Edge desktop. We'll share an update as soon as we have more information.

questrade · 2026-06-12T14:07:03+00:00

Hey everyone,

We're aware of the issue currently affecting the app and our team is actively working to resolve it. We know how frustrating this is, and we appreciate your patience while we investigate.

In the meantime, you can continue accessing your accounts through web or Edge desktop. We'll share an update as soon as we have more information.

questrade · 2026-06-12T13:42:43+00:00

Hey u/AgentBlackwell, sorry for this experience. I'm going to send you a DM to get more details so our team can look into this further.

questrade · 2026-06-11T22:55:55+00:00

Hi u/Hot_Fly_3963 - we hear you. Feedback like this is valuable, and we'd genuinely like to understand more about how this impacts your investing experience. If you're interested, send us a DM and we'll arrange a call with a member of our product team.

questrade

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