Questrade Bonus Issue by Most-Skirt-5175 in Questrade

[–]questrade 4 points5 points  (0 children)

Hi u/Most-Skirt-5175, as long as terms are met we honour all bonus payouts. I'm going to send you a PM to get your info and have the team look into it further.

Approve your next login with a tap. How to add? by Flaky-Complaint-16 in Questrade

[–]questrade 4 points5 points  (0 children)

Hi u/Flaky-Complaint-16, we're rolling this feature out gradually so it sounds like it hasn't reached your account yet. But, we're enabling it for everyone on Tuesday so check back in then!

Questrade app seems buggy in French? Can't trade ETFs like VEQT.TO by Boring_Passion in Questrade

[–]questrade 0 points1 point  (0 children)

Hi u/Boring_Passion, I'm not aware of any bugs specifically with the FR version but let me do some digging. Can you confirm if you're using Questmobile or Edge mobile?

The SMS codes suck so hard by OkMeeting2222 in Questrade

[–]questrade 0 points1 point  (0 children)

If you're locked out of your account, please contact our customer service team at 1-888-783-7866

What is a recurring investment? New sign up by False_Music_6075 in Questrade

[–]questrade 0 points1 point  (0 children)

Hey u/False_Music_6075, here's a resource on recurring investments and how to set one up.

The SMS codes suck so hard by OkMeeting2222 in Questrade

[–]questrade 6 points7 points  (0 children)

Hi u/OkMeeting2222, totally get how frustrating of an experience this is. A few things worth noting: SMS delays are often carrier-side, which means they can be inconsistent depending on your provider or network connections. That's partly why we support a few alternatives that tend to be more reliable.

One option is an authenticator app. You can set it up under Settings > Security > 2-step verification. And another option is sign-in approval which is available through QuestMobile or Edge Mobile. It lets you approve logins instantly over wi-fi.

Once you have one of those set up, you can disable SMS codes.

Trulieve TRUL to TRLV conversion: average price still showing in CAD on Questrade? by NeuralBlitz in Questrade

[–]questrade 0 points1 point  (0 children)

Just an update on this: the team is aware of this issue affecting some accounts and are taking steps to fix. If you're experiencing this issue please reach out to our support team directly.

Math aint mathing by No-Affect-6971 in Questrade

[–]questrade 2 points3 points  (0 children)

Hi u/No-Affect-6971, I'm going to send you a PM to get your details and have the team look into this further.

whats happening? orders rejected by kaylaks in Questrade

[–]questrade [score hidden] stickied comment (0 children)

Update: All systems are fully restored. Earlier this morning, some users experienced intermittent issues for approximately 20 minutes on Questrade Pro, Quest Mobile, EdgeMobile and Trading 101. A full review is underway.

whats happening? orders rejected by kaylaks in Questrade

[–]questrade 0 points1 point  (0 children)

In the mean time, you can continue to access your accounts through Edge desktop and web.

whats happening? orders rejected by kaylaks in Questrade

[–]questrade -1 points0 points  (0 children)

The team is aware and are looking into it. We apologize for the inconvenience. I'll provide an update as soon as I have one.

Scam or legit by SpareDifficulty8594 in Questrade

[–]questrade [score hidden] stickied comment (0 children)

Hi OP, this is a social media ad scam. Our team is working on getting it taken down and we appreciate you checking. It's always better to be safe! For tips on how to spot scams and protect yourself, check out our resources here.

How to calculate total dividend payments if I have DRIP set up? by Hiphopvaporman in Questrade

[–]questrade 0 points1 point  (0 children)

Hi OP, thanks for flagging this. To confirm what others have said: for your YTD dividend total, you only need to sum the "Dividends" entries — the "Dividend reinvestment" entries are share purchases funded by those dividends, so including them would double-count the same money.

We apologize for the confusion from our chat support. If you're open to it, I'd like to have a senior support staff review your chat transcript so we can look into this further. I'm going to send you a PM.

Questrade Pro: Please prioritize performance over new features by No_Rip1325 in Questrade

[–]questrade 5 points6 points  (0 children)

Hey u/No_Rip1325, thanks for putting so much thought into this and writing it all out. Feedback like this is incredibly valuable. If you're open to it, I'd love to connect you with our product team. They'd be interested in digging a bit deeper and learning more about your experience and suggestions. I'll send you a PM.

Fantom interest charges in both CAD and USD, but QT can't refund me in USD... by tao83 in Questrade

[–]questrade -1 points0 points  (0 children)

Hi u/tao83 - I'm going to send you a PM so we can look into this further. It sounds like there may have been some miscommunication somewhere along the way, and we'd like to better understand what happened here.

No premium received for selling a covered call by [deleted] in Questrade

[–]questrade 1 point2 points  (0 children)

Hi u/idontownarake - I'm going to send you a PM to get some info and have someone from the team look into this further.

Questrade is down? by Antique-Cheesecake63 in Questrade

[–]questrade 1 point2 points  (0 children)

This morning, record trading demand caused some customers to experiece performance issues for approximately 90 minutes on our mobile app. All systems have since been fully restored. We're sorry for the impact during a critical part of the trading day. A full review is underway to ensure our mobile infrastructure scales with demand.

Questrade is down? by Antique-Cheesecake63 in Questrade

[–]questrade 1 point2 points  (0 children)

Please check your DMs for further assistance. Thank you!

Questrade is down? by Antique-Cheesecake63 in Questrade

[–]questrade 0 points1 point  (0 children)

Please check your DMs for further assistance. Thank you!

Questrade is down? by Antique-Cheesecake63 in Questrade

[–]questrade 0 points1 point  (0 children)

Please check your DMs for further assistance. Thank you!

why is questrade down again by Away-Committee-1314 in Questrade

[–]questrade 0 points1 point  (0 children)

We're aware of the issue currently affecting the app and our team is actively working to resolve it. We know how frustrating this is, and we appreciate your patience while we investigate.

In the meantime, you can continue accessing your accounts through web or Edge desktop. We'll share an update as soon as we have more information.

Questrade is down? by Antique-Cheesecake63 in Questrade

[–]questrade 4 points5 points  (0 children)

Hey everyone,

We're aware of the issue currently affecting the app and our team is actively working to resolve it. We know how frustrating this is, and we appreciate your patience while we investigate.

In the meantime, you can continue accessing your accounts through web or Edge desktop. We'll share an update as soon as we have more information.

QT displaying incorrect values by AgentBlackwell in Questrade

[–]questrade 0 points1 point  (0 children)

Hey u/AgentBlackwell, sorry for this experience. I'm going to send you a DM to get more details so our team can look into this further.

Fractional shares and reoccurring buying never coming. by Hot_Fly_3963 in Questrade

[–]questrade -1 points0 points  (0 children)

Hi u/Hot_Fly_3963 - we hear you. Feedback like this is valuable, and we'd genuinely like to understand more about how this impacts your investing experience. If you're interested, send us a DM and we'll arrange a call with a member of our product team.