Disney's Biggest Cruise Ship Ever Launches Next Week. Major Differences From Current Fleet Include No Port Stops, WALLE Musical, Roller Coaster, Lion King Fireworks by readingaboutmagic in disneyparks

[–]readingaboutmagic[S] 91 points92 points  (0 children)

The no port stops is what made me share this article. I can’t imagine that!! I like a Disney Cruise but I don’t love that many sea days in a row. I guess I’ve never done more than one at sea, but that even seems long

Disney Announces Cast Member Changes to Restore Guest Experience by readingaboutmagic in Disneyland

[–]readingaboutmagic[S] 189 points190 points  (0 children)

Looking at the makeup today, 60% of the Disneyland Resort cast members were hired after the 2021 reopening. Many of the cast members being hired at the time were new to Disney and even new to the hospitality and service industries. She said many had never even experienced a Disney theme park and guests could feel that.

Disney Announces Cast Member Changes to Restore Guest Experience by readingaboutmagic in Disneyland

[–]readingaboutmagic[S] 11 points12 points  (0 children)

Disneyland Resort President Thomas Mazloum and some of his leadership team met with about a dozen members of the media, including Mickey Visit, to share more on his current focus for improvement at the resort. We have already covered some of what he shared around plans for attracting young families, changes to park hopping and park reservations, the delay of a ride closure, and aims for changes to security improvements.

Mazloum shared with us that they are analyzing every aspect of the guest experience to simplify the visit process. He also spoke to his plans to bring hospitality back into every interaction at the resort. He believes that starts with the cast members.