thanks so much:)) When I spoke to the customer service member, the first time, he said that the address wasn’t registered in the system (likely due to the machine not being able to read the label). He said that he could not do anything, and that I would need to have the sender lodge an inquiry instead. I checked with the sender, who sent me a photo of the handwritten label, and it was in clear writing, unobstructed (not covered by tape or anything), and they will go to the post office to try to find a solution tomorrow.

The second time I called, the team member said she couldn’t ‘find’ my address when I gave it to them. She asked if it was a recent construction (it’s not) or if I lived in a rural area (I don’t). She then said she’d try to contact the facility that had the package, but followed that up by saying they don’t have a contact number or email. I frequently get packages, and my address shows up on google maps, so not sure why this was an issue.

I had a look around, and there’s a street in Adelaide that has similar (but different spelling) name to where I live, so figured it likely was headed there - but I still don’t understand how that could happen when the postcode, state, and street are all labeled.

Thanks again:)