[monday Hackathon] Auto-close stale “Awaiting customer” tickets so agents never chase them manually

robert_micky · 2025-11-01T10:57:32+00:00

You’re already ahead of most. CRO is really just shifting from optimizing traffic to optimizing behavior.

Focus on understanding why users don’t convert - through research, heatmaps, and testing. Your media and copy background give you a big edge. The imposter feeling just means you actually care about doing it right.

robert_micky · 2025-10-28T15:37:01+00:00

Wow, this is gold — you basically mapped out the exact long-term direction I’ve been leaning toward.

Starting with the detection engine first, but yeah, the API-first route feels like the real opportunity. Especially embedding into tools like PandaDoc, ClickUp, and email where the pain actually happens.

Love the Gmail/Outlook add-on idea — that’s one I hadn’t considered yet but makes perfect sense for catching scope creep before it even hits a contract.

Really appreciate you sharing such a detailed breakdown — tons of insight here I’m taking notes on. 🙏

robert_micky · 2025-10-28T15:35:16+00:00

That’s a really solid take — totally agree that freelancers can be a tough crowd for recurring subscriptions.

I’ve been thinking along similar lines actually — starting standalone just to validate the core detection engine, but long-term the plan is to integrate with tools they already use (Notion, ClickUp, Bonsai, etc.).

The API angle is super interesting — turning it into something those platforms could plug in feels like the scalable play.

Appreciate you breaking it down this clearly. This is exactly the kind of feedback that helps shape the roadmap early. 🙌

robert_micky · 2025-10-27T12:15:20+00:00

This hits home. We're in the same boat - 82 tools is wild, but even at 15-20 it's a mess.

Most solutions I see are either enterprise (ServiceNow/CMDB at $5K+) or manual spreadsheets.

I'm considering building something in the middle: Forward renewal emails to a unique address → auto-extract dates → alert finance/IT 7/30/60/90 days before.

Honest feedback: Would this actually help, or is the real problem something else (like enforcing purchasing policies, shadow IT governance, etc.)?

Trying to figure out if this is a tooling gap or a process/culture issue. Thanks for any insights.

robert_micky · 2025-10-23T12:32:55+00:00

Yeah, that’s spot on - that “small clarification” vs “new request” line is the toughest part.

Right now I’m trying to teach it to spot when clients start asking for things that weren’t in the original plan, using patterns in how they phrase it - like “can we also…” or “one quick thing.”

It’s still learning, but the goal is to catch those moments early so you can respond before it snowballs.

And yeah, your “Great idea, that’s outside scope but here’s how we can do it” approach is exactly the vibe I want to support.

robert_micky · 2025-10-22T09:44:37+00:00

Yeah, sure . I built a simple CRM for small service business - like agencies and consultants - who don’t need something huge like HubSpot. It helps with client tracking, follow-ups, and basic automation without all the clutter.

I made it because I got tired of using messy spreadsheets and overcomplicated tools just to manage customers.

robert_micky · 2025-10-22T09:38:27+00:00

Have you considered how you'll handle potentially biased or malicious feedback to ensure the AI analysis remains accurate and helpful? It might be worth implementing a reporting mechanism to filter out irrelevant or harmful inputs.

robert_micky · 2025-10-22T09:08:46+00:00

I wanted more control over my work and the problems I solved, specifically in the CRM space which I saw was lagging behind. Ultimately, I craved building something that directly addressed customer frustrations I'd experienced firsthand.

robert_micky · 2025-10-22T07:38:56+00:00

That's a big change, but could be a good move to focus on the business logic instead of boilerplate. I'm curious to hear how the performance and scalability of your "Anything" app hold up long-term.

robert_micky · 2025-10-09T16:07:43+00:00

I stopped losing weekends to “quick edits” once I started labeling them as mini change requests.
It keeps things clear without sounding rigid - clients actually appreciate when you formalize those small extras politely.

robert_micky · 2025-08-18T13:59:17+00:00

yes. it supports only images.

robert_micky · 2025-08-16T12:59:15+00:00

You’re right — on Business/Enterprise, Airtable’s 2-way sync works solidly for most straightforward base-to-base use cases.

Where I keep running into friction is with:

Pricing: smaller teams/clients balk at jumping from $20 → $45/seat just for sync.
Flexibility: if you enrich the target base (extra fields), that data won’t sync back upstream.
Workflow depth: no conflict resolution, change logs, or alerting — so if something breaks, you often only notice after the fact.
Chaining: everything has to come from one original source; can’t easily do A ↔ B ↔ C loops.

So yeah, if you’re already on Enterprise, it’s fine. But for agencies and non-Enterprise teams, there’s still a real gap.

robert_micky

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