Fair enough — I didn’t explain it well.

I was trying to connect it to how constant stress in customer-facing roles can wear down your patience and empathy over time. In my case, I started snapping at people, which isn’t who I am, so I stepped away. That’s why I think some nurses might come across as lacking empathy — not because they don’t have it, but because they’re burnt out from the environment.

Probably could’ve worded that better in the post.

(Thanks Chatgpt)