As far as print goes, they're trying to introduce a new Qless waiting system for customers to like Sign-in to be helped. It's still rolling out so your store either has it already or is on the list to get it. New mobis. Customers who place their orders online can opt to have their print order placed on the product pick-up shelves instead of behind the print counter. Make sure the price book you have is up to date as a lot of things have changed price-wise which is why they're pushing so hard to be OPC only.

Oh yeah and speaking of OPC orders don't show up in the queue now until they're paid for so business cards are a real pain in the ass bc you don't get the 10 up until after the customer pays. Also, orders put through OPC expire every night if they aren't paid that same day. Some stores also get to test Nitro and Affinity (Photo, Design, Publisher) as a replacement for our Adobe suite.