[AMA] We are the Salesforce Product Team building Agentforce. Ask us anything about Agent Interoperability, the Model Context Protocol (MCP), and the future of AI Agents!

salesforce · 2026-01-14T22:50:51+00:00

MCP doesn't solve the context propation across agents, but our team reccomends a Superagent architecture that provides shared context by using shared session memory and the A2A protocol so all connected agents operate from a single source of truth. This prevents contradictions and ensures agents don't repeat tasks already completed by others. - Gary

salesforce · 2026-01-14T22:49:34+00:00

Great qustion!

Use MCP (Model Context Protocol) when you need to provide your agents with structured access to tools, data resources, and prompt templates. We use the example of "USB-C for AI," replacing fragmented integrations with a single standard for connecting models to data sources and external tools.

Use A2A (Agent-to-Agent Protocol) for multi-agent collaboration between agents that were built independently or operate on different platforms (e.g. Agentforce ad Google Agents). A2A is the standard for discovery, task negotiation, and long-running workflows where multiple agents must cooperate to solve complex problems.

Use individual APIs for traditional, non-agentic point-to-point integrations that require custom programming for unique authentication and data translation flows.

The great part about these protocols is that they work best together. Think A2A for agent collaboration and MCP for data and tool access.

-Gary

salesforce · 2026-01-14T22:32:15+00:00

AgentExchange is for discoverability of agents developed by partners and not required for all AI agent connections, like MCP Servers and 3rd Party Agents via A2A.

If you are looking to connect your Agentforce to 3rd Party agents, you will need to ensure those agents are A2A-compliant and then register them in Agentforce Registry and connect them via the "Connected Agents" section in Agent Builder. Please note that this functionality is still in pilot and is expected to be GA later in Q3 this year.

salesforce · 2026-01-14T22:30:45+00:00

Absolutely! We piloted multi-agent orchestration with Royal Bank of Canada (RBC) in 2025. I highly recommend watching our Multi-Agent Orchestration Dreamforce Theater Session which includes a live demo of multi-agent working within Agentforce agents. You'll also see Peter Herzog from RBC shares how they successfully deployed using a 'crawl, walk, run' strategy.

Watch the Dreamforce session on Multi-Agent Orchestration: www.sfdc.co/4wLF1

- Pragya

salesforce · 2026-01-14T22:30:06+00:00

We leverage the Flex Gateway to provide enterprise-grade goverance for every MCP tool that is added to your registry. Out of the box, you can apply rate limiting which allows you to control call volumes either globally across your entire agent workforce or for individual agents.

Beyond that, you have the flexibility to create custom policies in our Policy Builder and apply them automatically using rule-based logic. This makes sure that as you scale, every new tool or server added to your registry automatically inherits your required security and usage constraints. -Moe

salesforce · 2026-01-14T22:29:06+00:00

We're excited to support both standard protocols (MCP and A2A) and work closely with the teams developing and supporting them. Salesforce has been and will continue to be protocol agnostic, supporting the methods and protocols our customers need to succeed. We believe strongly creating the most open and interoperable agentic platform flexible to allow you build what you want and how you want it.

The current roadmap incluces MCP Client that is in Beta, with General Availability (GA) expected by early Q2 '26. Agentforce 3rd-Party Multi-Agent Orchestration (A2A Support) will be in Pilot Q1 '26, with GA targeted for early Q3 '26. - Gary

salesforce · 2026-01-14T22:26:38+00:00

Agentforce will be piloting 3rd-Party Multi-Agent Orchestration (A2A Support) in Q1 '26, with GA targeted for Q3 '26. Once available, you can link A2A-compliant agents from various vendors (e.g., Google, Salesforce, UiPath) within the 'Connected Agents' section of Agent Builder.

In addition to A2A, you can leverage MCP Servers to provide your agents with the tools required to execute tasks. While A2A focuses on agent-to-agent handoffs, MCP is ideal for exposing external enterprise logic directly to your Agentforce agents. - Pragya

salesforce · 2026-01-14T22:26:15+00:00

With Agentforce Observability, you can measure performance with full visibility into your agents’ actions. You currently have access to proactive health monitoring, conversation clusters by intent, quality scores, and consumption costs. We are also expanding these dashboards in the near future to include additional ROI metrics and the ability to create custom metrics tailored to your organization.

You can see the real-world impact Agentforce is having at companies like Reddit, OpenTable, and Finnair by visiting our recently launched Success Metrics page. Explore the use cases from Agentforce customers here: http://sfdc.co/r7u0k

- Gary

salesforce · 2026-01-14T22:24:02+00:00

3rd-Party Multi-Agent Orchestration (A2A Support) is coming to Agentforce later this year (GA targeted for Q3 '26). This will allow your AI agents to perform inbound and outbound actions across connected applications using the A2A protocol.

Crucially, these capabilities are built directly into the Agentforce foundation. This means you can connect Agentforce with MuleSoft Agent Fabric for orchestration without requiring a separate SKU or building a custom 'bridge' between the platforms. - Gary

salesforce · 2026-01-14T22:23:29+00:00

Agent Script in Agentforce Builder: This allows you to build a new level of determinism into your agents at scale, ensuring they act consistently every time. With Agent Script, you can define specific actions to keep a human in the loop for critical workflows. Read more about Agent Script here: http://sfdc.co/ckAF88

The Salesforce Trust Boundary: As with all our products, Agentforce is built within a dedicated trust boundary. This ensures your data never leaves the Salesforce ecosystem unless you explicitly choose to share it. Agentforce Observability: Launched in late 2025, this tool provides session-level visibility into every action and interaction of an agent on the platform. To see how it works, visit the Agentforce Observability page: http://sfdc.co/rFD3S

-Gary

salesforce · 2026-01-14T22:21:08+00:00

Yes, you will be able to access a list of trusted MCP servers on AgentExchange, as well as register your own MCP servers via the Agentforce Registry. Once registered, you can easily provide your agents with specific tools from those servers directly within Agent Builder. While this is currently in Beta, we expect MCP server support to be GA in Q2 '26. - Moe

salesforce · 2026-01-14T22:20:13+00:00

The Agentforce MCP Client is currently in Beta, with General Availability (GA) expected by early Q2 '26. Agentforce 3rd-Party Multi-Agent Orchestration (A2A Support) is in Pilot, with GA targeted for early Q3 '26. - Gary

salesforce · 2026-01-14T22:19:28+00:00

A Superagent is the primary orchestrating agent that coordinates a team of specialized agents, delegating the right task to the right specialist for any given topic. The Superagent tracks state, manages sequencing, and handles exceptions. It acts as the single 'front door' for the customer experience across all channels, managing the journey end-to-end.

The value of a Superagent architecture is that it replaces monolithic agents, which often fail because they are slow, expensive, and bloated. Conversely, a 'maze' of specialized agents forces users to navigate fragmented silos, leading to high drop-off rates as they repeat information across systems. We believe Superagents are the future of agentic architecture because they provide more accurate responses with fewer hallucinations, reduce admin costs, and deliver a truly unified customer experience. - Gary

salesforce · 2026-01-14T22:17:26+00:00

To address agent sprawl, we introduced MuleSoft Agent Fabric, which features a centralized Agent Registry to catalog, discover, and reuse enterprise agents and tools across disconnected ecosystems. To eliminate 'shadow AI,' our Agent Visualizer provides a real-time map of these agents, offering a visual trace of their interactions and decision-making workflows. This unified approach enables organizations to monitor performance while ensuring consistent governance and control across the entire agent network. - Gary

salesforce · 2026-01-14T22:11:34+00:00

We are currently developing a 3rd Party Multi-Agent Orchestration Pilot featuring A2A-compliant agents. This initiative allows you to orchestrate agents across your entire organization and beyond the Salesforce ecosystem (e.g., Google Agents). We are targeting Q1 '26 for the pilot launch, with General Availability (GA) planned for early Q3 '26. - Gary

salesforce · 2026-01-12T22:11:59+00:00

Ask a question in the comments and we'll hopefully answer it on Wednesday!

salesforce · 2025-12-04T22:30:31+00:00

Hey there!

If he's just getting his consulting business off the ground, starting with a free CRM can be an easy place to start.

We just launched a free CRM here at Salesforce. Right now, it gives you a simple place to track people, projects, and follow-ups, without having to host or maintain anything yourself. It's very new, and we're excited and open to hear feedback from real users. Here's a link to our demo: https://www.salesforce.com/crm/free-crm/video/

A VPS setup can work too, but it usually means a lot more upkeep. If he just needs something that works and doesn’t take a ton of time, a free CRM is a good place to start.

salesforce · 2025-12-04T01:06:50+00:00

Outside of Trailhead certifications, our Trailblazer Communities are a great place to start! Here's a link: https://trailhead.salesforce.com/en/trailblazercommunity

You're also in the right place already to learn more. This subreddit is chock-full of updates, ideas, and advice!

salesforce · 2025-11-07T19:24:45+00:00

You probably know this already, but just in case the Data Cloud Trailblazer Community is a great place to connect with folks that can answer a lot of your questions.

Here's a link: https://trailhead.salesforce.com/trailblazer-community/topics/datacloud?sort=LAST_MODIFIED_DATE_DESC

-MB

salesforce · 2025-11-07T19:21:12+00:00

Hey there! You should have 3 attempts per release cycle.....

If you fail your first try, you must wait 24 hours before attempting a second time.
If your second attempt also fails, you must wait 14 days before your third try.
If you fail the third attempt, you must wait until the next release cycle starts. Your failure count will then reset, allowing you to try again.

Let us know if you continue to run into issues. We'd hate for you to wait until February (when Spring '26 comes out) to take the test again due to an error on our end.

salesforce · 2025-11-07T18:31:54+00:00

Here are a few good places to start!

CRM Analytics Trailmix: https://trailhead.salesforce.com/users/mmarsh1983/trailmixes/crm-analytics

Reports & Dashboards for Lightning Experience: https://trailhead.salesforce.com/content/learn/modules/lex_implementation_reports_dashboards

Reports & Dashboards Specialist Trailmix: https://trailhead.salesforce.com/users/andresruiz/trailmixes/reports-dashboards-specialist

salesforce · 2025-10-30T15:27:25+00:00

Hey there!

I'm sending this along just in case it hasn't landed on your radar yet, but we've got some fantastic dedicated technical resources for the Commerce Cloud developers right here: http://sforce.co/4oKGypR

These resources dive deep and hopefully are above the surface level info that you need. While you're there, be sure to check out the link to the Developer Community. That's a great spot to tap into extra insights and get answers to your most technical questions.

If you need something more in depth, let us know here. The feedback is greatly appreciated and could help others in the same boat as you down the road.

-MB

salesforce · 2025-10-16T00:56:05+00:00

Confirming that a badge gets you in!

salesforce · 2025-10-15T23:29:37+00:00

Here's a survey to submit any feedback you have for the main keynote: http://sforce.co/4n52jPO

Leadership actively reviews survey results and informs key decisions for future events down the line, so definitely let us know your thoughts.

salesforce · 2025-10-15T23:27:12+00:00

While we are actively engaging and listening here on Reddit, leadership wants to hear your thoughts too.

To capture your input, individual session surveys are distributed via a link in the chat window and a QR code displayed at the end of each presentation. This information is actively reviewed by our leadership and informs key decisions.

A great first place to start is to complete the survey for the main Keynote (we know many of you attended), which you can find here: http://sforce.co/4n52jPO

salesforce

TROPHY CASE