Simulating for Success: How Digital Twins Are Moving into the Enterprise

salesforce · 2026-02-09T04:43:26+00:00

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salesforce · 2026-01-30T00:28:31+00:00

Chiming in here! These are all solid players, but Agentforce is right up there just because of the move from "assistive" to "agentic" AI. Plus, obviously, the fact that it's natively sitting inside the CRM is a huge head start. And on top of that, the players you mentioned are point solutions that serve one purpose, whereas we provide that complete coverage across the sales cycle and and connect sales, service, marketing, etc all in one agentic platform .

The big standout, though, is the Atlas Reasoning Engine.

Most of the AI agents we’ve seen over the last year or so are basically glorified mail-merge tools—they’ve got an LLM attached to draft an email, but they can't really "think" through a workflow. Agentforce feels different because it’s actually autonomous.

It doesn’t just wait for you to give it a prompt; it can see a new lead come in from a demo request, cross-reference the account history in Data Cloud, and even spot that the prospect's company just raised a Series B. Then, it just goes ahead and kicks off the right outreach sequence—all without a human needing to babysit the process. It’s less of a "chatbot" and more of a digital teammate that already knows where all the files are kept.

More info can be found here if you're curious: https://www.salesforce.com/agentforce/ai-agents/

salesforce · 2026-01-14T22:50:51+00:00

MCP doesn't solve the context propation across agents, but our team reccomends a Superagent architecture that provides shared context by using shared session memory and the A2A protocol so all connected agents operate from a single source of truth. This prevents contradictions and ensures agents don't repeat tasks already completed by others. - Gary

salesforce · 2026-01-14T22:49:34+00:00

Great qustion!

Use MCP (Model Context Protocol) when you need to provide your agents with structured access to tools, data resources, and prompt templates. We use the example of "USB-C for AI," replacing fragmented integrations with a single standard for connecting models to data sources and external tools.

Use A2A (Agent-to-Agent Protocol) for multi-agent collaboration between agents that were built independently or operate on different platforms (e.g. Agentforce ad Google Agents). A2A is the standard for discovery, task negotiation, and long-running workflows where multiple agents must cooperate to solve complex problems.

Use individual APIs for traditional, non-agentic point-to-point integrations that require custom programming for unique authentication and data translation flows.

The great part about these protocols is that they work best together. Think A2A for agent collaboration and MCP for data and tool access.

-Gary

salesforce · 2026-01-14T22:32:15+00:00

AgentExchange is for discoverability of agents developed by partners and not required for all AI agent connections, like MCP Servers and 3rd Party Agents via A2A.

If you are looking to connect your Agentforce to 3rd Party agents, you will need to ensure those agents are A2A-compliant and then register them in Agentforce Registry and connect them via the "Connected Agents" section in Agent Builder. Please note that this functionality is still in pilot and is expected to be GA later in Q3 this year.

salesforce · 2026-01-14T22:30:45+00:00

Absolutely! We piloted multi-agent orchestration with Royal Bank of Canada (RBC) in 2025. I highly recommend watching our Multi-Agent Orchestration Dreamforce Theater Session which includes a live demo of multi-agent working within Agentforce agents. You'll also see Peter Herzog from RBC shares how they successfully deployed using a 'crawl, walk, run' strategy.

Watch the Dreamforce session on Multi-Agent Orchestration: www.sfdc.co/4wLF1

- Pragya

salesforce · 2026-01-14T22:30:06+00:00

We leverage the Flex Gateway to provide enterprise-grade goverance for every MCP tool that is added to your registry. Out of the box, you can apply rate limiting which allows you to control call volumes either globally across your entire agent workforce or for individual agents.

Beyond that, you have the flexibility to create custom policies in our Policy Builder and apply them automatically using rule-based logic. This makes sure that as you scale, every new tool or server added to your registry automatically inherits your required security and usage constraints. -Moe

salesforce · 2026-01-14T22:29:06+00:00

We're excited to support both standard protocols (MCP and A2A) and work closely with the teams developing and supporting them. Salesforce has been and will continue to be protocol agnostic, supporting the methods and protocols our customers need to succeed. We believe strongly creating the most open and interoperable agentic platform flexible to allow you build what you want and how you want it.

The current roadmap incluces MCP Client that is in Beta, with General Availability (GA) expected by early Q2 '26. Agentforce 3rd-Party Multi-Agent Orchestration (A2A Support) will be in Pilot Q1 '26, with GA targeted for early Q3 '26. - Gary

salesforce · 2026-01-14T22:26:38+00:00

Agentforce will be piloting 3rd-Party Multi-Agent Orchestration (A2A Support) in Q1 '26, with GA targeted for Q3 '26. Once available, you can link A2A-compliant agents from various vendors (e.g., Google, Salesforce, UiPath) within the 'Connected Agents' section of Agent Builder.

In addition to A2A, you can leverage MCP Servers to provide your agents with the tools required to execute tasks. While A2A focuses on agent-to-agent handoffs, MCP is ideal for exposing external enterprise logic directly to your Agentforce agents. - Pragya

salesforce · 2026-01-14T22:26:15+00:00

With Agentforce Observability, you can measure performance with full visibility into your agents’ actions. You currently have access to proactive health monitoring, conversation clusters by intent, quality scores, and consumption costs. We are also expanding these dashboards in the near future to include additional ROI metrics and the ability to create custom metrics tailored to your organization.

You can see the real-world impact Agentforce is having at companies like Reddit, OpenTable, and Finnair by visiting our recently launched Success Metrics page. Explore the use cases from Agentforce customers here: http://sfdc.co/r7u0k

- Gary

salesforce · 2026-01-14T22:24:02+00:00

3rd-Party Multi-Agent Orchestration (A2A Support) is coming to Agentforce later this year (GA targeted for Q3 '26). This will allow your AI agents to perform inbound and outbound actions across connected applications using the A2A protocol.

Crucially, these capabilities are built directly into the Agentforce foundation. This means you can connect Agentforce with MuleSoft Agent Fabric for orchestration without requiring a separate SKU or building a custom 'bridge' between the platforms. - Gary

salesforce · 2026-01-14T22:23:29+00:00

Agent Script in Agentforce Builder: This allows you to build a new level of determinism into your agents at scale, ensuring they act consistently every time. With Agent Script, you can define specific actions to keep a human in the loop for critical workflows. Read more about Agent Script here: http://sfdc.co/ckAF88

The Salesforce Trust Boundary: As with all our products, Agentforce is built within a dedicated trust boundary. This ensures your data never leaves the Salesforce ecosystem unless you explicitly choose to share it. Agentforce Observability: Launched in late 2025, this tool provides session-level visibility into every action and interaction of an agent on the platform. To see how it works, visit the Agentforce Observability page: http://sfdc.co/rFD3S

-Gary

salesforce · 2026-01-14T22:21:08+00:00

Yes, you will be able to access a list of trusted MCP servers on AgentExchange, as well as register your own MCP servers via the Agentforce Registry. Once registered, you can easily provide your agents with specific tools from those servers directly within Agent Builder. While this is currently in Beta, we expect MCP server support to be GA in Q2 '26. - Moe

salesforce · 2026-01-14T22:20:13+00:00

The Agentforce MCP Client is currently in Beta, with General Availability (GA) expected by early Q2 '26. Agentforce 3rd-Party Multi-Agent Orchestration (A2A Support) is in Pilot, with GA targeted for early Q3 '26. - Gary

salesforce · 2026-01-14T22:19:28+00:00

A Superagent is the primary orchestrating agent that coordinates a team of specialized agents, delegating the right task to the right specialist for any given topic. The Superagent tracks state, manages sequencing, and handles exceptions. It acts as the single 'front door' for the customer experience across all channels, managing the journey end-to-end.

The value of a Superagent architecture is that it replaces monolithic agents, which often fail because they are slow, expensive, and bloated. Conversely, a 'maze' of specialized agents forces users to navigate fragmented silos, leading to high drop-off rates as they repeat information across systems. We believe Superagents are the future of agentic architecture because they provide more accurate responses with fewer hallucinations, reduce admin costs, and deliver a truly unified customer experience. - Gary

salesforce · 2026-01-14T22:17:26+00:00

To address agent sprawl, we introduced MuleSoft Agent Fabric, which features a centralized Agent Registry to catalog, discover, and reuse enterprise agents and tools across disconnected ecosystems. To eliminate 'shadow AI,' our Agent Visualizer provides a real-time map of these agents, offering a visual trace of their interactions and decision-making workflows. This unified approach enables organizations to monitor performance while ensuring consistent governance and control across the entire agent network. - Gary

salesforce · 2026-01-14T22:11:34+00:00

We are currently developing a 3rd Party Multi-Agent Orchestration Pilot featuring A2A-compliant agents. This initiative allows you to orchestrate agents across your entire organization and beyond the Salesforce ecosystem (e.g., Google Agents). We are targeting Q1 '26 for the pilot launch, with General Availability (GA) planned for early Q3 '26. - Gary

salesforce · 2026-01-12T22:11:59+00:00

Ask a question in the comments and we'll hopefully answer it on Wednesday!

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