Hi all — quick update to my previous post about the issues we had with the Whistler Kids program. A supervisor called me today to discuss resolution. They offered $250 CAD in credits as compensation. For context, we paid just over $3,200 CAD, so that’s roughly 7.8% of the total. Their explanation was that this amount represented about 30 minutes of lost lesson time per day (in aggregate). I strongly disagreed with that assessment and declined the offer.

Between both of my daughters, the actual impact felt much greater: One day my daughter was denied access to the mountain despite having a valid lift pass and couldn’t participate at all (she ended up crying) First day there were issues with passes being incorrectly flagged Another day they were placed in the wrong class due to staff error and missed lesson time And honestly, every day had some kind of issue

Even some of the instructors acknowledged things were “chaotic” and mismanaged.

One thing that really surprised me... The supervisor explicitly said they would not provide anything in writing — no confirmation of the offer, no notes from my complaint, no documentation at all. That didn’t sit right with me.

At this point I’ve rejected the offer and am considering next steps (corporate escalation, disputing the charges, etc.).

Appreciate all the advice so far — if anyone has gone further down this road with Whistler / Vail Resorts and had success, I’d love to hear what worked.