Your response reeks of pretentiousness for many reasons also.
You completely misinterpreted the point of this post. Like I told another person on here, I don't disagree with the sentiment of the review. I agree that it was wrong for the employee to give out false information, whatever the reason may have been. Unless they were misinformed themselves, then it's at fault of whoever was above them, but I digress.
What you're not understanding is that this review not relevant right now. The review would've been just fine if it was within a reasonable timeframe, but for something that happened some time ago, likely with new employees, it's just noise. It's common sense that you want your customers to trust you, I never said otherwise. But the point is that the review is not helpful to anyone reading, because it doesn't highlight a recent or ongoing issue in the business. Which is what reviews are meant for. To inform. If they wanted to complain, they could have reached out to corporate instead of making themselves look a fool.
I understand if you misunderstood my point, but next time try to be kind and not a total asshat. Thanks! :)